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  • Open Access Icon
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  • Research Article
  • Cite Count Icon 6
  • 10.1007/s13162-024-00276-8
Market research ethics: New practices but no new ideas
  • Jun 1, 2024
  • AMS Review
  • Robert Cluley + 1 more

The ethical issues involved with marketing research are receiving increased public scrutiny, prompting calls for marketing scholars and research practitioners to revisit the issue. To support researchers and practitioners, this paper provides a systematic scoping review of research on the ethics of market research developed across a range of literatures (N = 134). It demonstrates that, over 70 years, marketing scholars have explored the ethics of market research from normative, descriptive, theoretical and technical approaches. But, while marketing scholars were once at the forefront of theorising the ethics of marketing research, the field is increasingly fragmented and specialized. The result is that, following a series of theoretical innovations in the 1980s, progress has all but ended. We ask why marketing scholars have turned away from the ethics of marketing research given the importance of the topic in practice.

  • Research Article
  • Cite Count Icon 4
  • 10.1007/s13162-024-00278-6
Transforming customer experience: A story of ambition, values, beliefs, and digital capabilities
  • May 21, 2024
  • AMS Review
  • Seán Meehan

  • Open Access Icon
  • Research Article
  • 10.1007/s13162-024-00280-y
The customer-centered transformational journey
  • May 15, 2024
  • AMS Review
  • Bernard Jaworski

  • Research Article
  • Cite Count Icon 4
  • 10.1007/s13162-024-00277-7
Consumer proactive empowerment: A systematic review and taxonomy development
  • May 11, 2024
  • AMS Review
  • Swapan Deep Arora

  • Research Article
  • 10.1007/s13162-024-00274-w
Stop me if you’ve heard this one before: Identity-based consumer responses to music in marketing contexts
  • May 2, 2024
  • AMS Review
  • Zoë Godfrey + 1 more

  • Research Article
  • Cite Count Icon 20
  • 10.1007/s13162-024-00275-9
A theoretical framework to guide AI ethical decision making
  • Apr 13, 2024
  • AMS Review
  • O C Ferrell + 4 more

  • Open Access Icon
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  • Research Article
  • Cite Count Icon 4
  • 10.1007/s13162-024-00273-x
Freedom from interference: Decisional privacy as a dimension of consumer privacy online
  • Mar 13, 2024
  • AMS Review
  • Lena V Bjørlo

The introduction of AI-based technologies has dramatically altered the premises for consumer privacy, enabling the unprecedented manipulation of consumers’ decision-making online. Given these recent threats to consumer privacy and autonomy, and considering autonomy as the ultimate outcome of privacy, I propose that a reconceptualization is warranted to reflect contemporary consumer privacy challenges and to realign the concept with its theoretical foundations. To this end, I introduce the dimension of decisional privacy, focused on autonomy versus interference in consumer decision-making. Building on previous privacy literature and extending previous theorizing about information privacy and decisional privacy as complementary, I posit that these two dimensions of privacy together comprise consumer privacy. Addressing protection from interference as an under-communicated function of consumer privacy, the paper aims to clarify, exemplify, and engage in the conceptual development of decisional privacy in the context of consumer decision-making online. In addition to its significance for consumer wellbeing and democracy collectively, the extension of consumer privacy to explicitly encompass interference has theoretical implications for privacy concern, the proxy used to measure privacy, yielding important insights for marketing scholars and practitioners.

  • Research Article
  • Cite Count Icon 4
  • 10.1007/s13162-023-00272-4
Conceptualizing customer experience in multi-actor platforms
  • Jan 19, 2024
  • AMS Review
  • Dhrithi Mahadevan + 1 more

  • Research Article
  • Cite Count Icon 2
  • 10.1007/s13162-023-00267-1
Contours of the marketing literature: Text, context, point-of-view, research horizons, interpretation, and influence in marketing
  • Dec 1, 2023
  • AMS Review
  • Terry Clark + 2 more

  • Research Article
  • Cite Count Icon 2
  • 10.1007/s13162-023-00270-6
A practice theoretic perspective on influence
  • Dec 1, 2023
  • AMS Review
  • Gulay Taltekin Guzel