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Comparative Analysis of Sentiment Analysis Models for Consumer Feedback: Evaluating the Impact of Machine Learning and Deep Learning Approaches on Business Strategies

In this study, we conducted a comparative analysis of traditional machine learning models and advanced deep learning models for sentiment analysis of consumer feedback, aiming to assess their impact on business strategies. We evaluated the performance of Random Forest, Support Vector Machines (SVM), Naive Bayes, BERT, and GPT models using a comprehensive dataset derived from e-commerce platforms, social media comments, customer surveys, and online forums. Our results demonstrated that while traditional models like Random Forest and SVM achieved decent accuracy, they were outperformed by the large language models, BERT and GPT. BERT achieved the highest accuracy (92.7%), precision (91.3%), recall (94.2%), and F1-score (92.7%), showcasing its exceptional ability to capture contextual relationships in text. GPT also demonstrated strong performance with an accuracy of 91.5%, although slightly lower than BERT. The findings suggest that transformer-based models, particularly BERT, offer significant advantages in processing consumer feedback, enabling businesses to extract more accurate insights for decision-making, customer satisfaction improvement, and marketing optimization. This study emphasizes the importance of adopting deep learning models for sentiment analysis in business contexts while acknowledging the potential limitations related to computational resources. Ultimately, our research highlights the value of sentiment analysis in informing business strategies and enhancing customer engagement.

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Comparative Analysis of Sentiment Analysis Models for Consumer Feedback: Evaluating the Impact of Machine Learning and Deep Learning Approaches on Business Strategies

In this study, we conducted a comparative analysis of traditional machine learning models and advanced deep learning models for sentiment analysis of consumer feedback, aiming to assess their impact on business strategies. We evaluated the performance of Random Forest, Support Vector Machines (SVM), Naive Bayes, BERT, and GPT models using a comprehensive dataset derived from e-commerce platforms, social media comments, customer surveys, and online forums. Our results demonstrated that while traditional models like Random Forest and SVM achieved decent accuracy, they were outperformed by the large language models, BERT and GPT. BERT achieved the highest accuracy (92.7%), precision (91.3%), recall (94.2%), and F1-score (92.7%), showcasing its exceptional ability to capture contextual relationships in text. GPT also demonstrated strong performance with an accuracy of 91.5%, although slightly lower than BERT. The findings suggest that transformer-based models, particularly BERT, offer significant advantages in processing consumer feedback, enabling businesses to extract more accurate insights for decision-making, customer satisfaction improvement, and marketing optimization. This study emphasizes the importance of adopting deep learning models for sentiment analysis in business contexts while acknowledging the potential limitations related to computational resources. Ultimately, our research highlights the value of sentiment analysis in informing business strategies and enhancing customer engagement.

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AI-Driven Business Analytics for Product Development: A Survey of Techniques and Outcomes in the Tech Industry

AI-enabled business analytics has become a game changer in the US tech industry by making it possible for organizations to gain innovation, greater efficiency and competitive advantage, especially in product development. The main focus of this study is on the adoption of more advanced AI techniques like machine learning (ML), natural language processing (NLP), predictive analytics and computer vision to take a look at the impact they have on the four core product development metrics (development speed, product quality, innovation potential and customer satisfaction). The project used a quantitative research design through which data were gathered from 200 U.S.-based tech professionals through a structured survey to better understand organizational practices, outcomes and challenges. Results indicate substantial changes in outcomes of product development, with machine learning emerging as the technique with most impact, especially covering customer satisfaction and predictive capability. Smaller firms observed that not having enough resources, not having enough skilled personnel and even not being capable of achieving data confidentiality are making it difficult for them to adopt AI and, as a result, they rated their satisfaction less than larger organizations, which have already been in front of their technological revolution and possess advanced infrastructure and readiness for AI. Organizational readiness, size and strategic alignment were found to be the significant predictors of AI success and statistical analyses such as chi-square tests, regression analysis and correlation, verified these findings. The study underscores the critical need for pairing AI initiatives with business goals, so that the results are optimized. The fact remains that the potential for transformation exists and there is still a barrier for the smaller companies in this area who struggle with integration and scalability. Filling a critical gap in the empirical research on AI driven business analytics, this study provides useful insights for policymakers and practitioners involved in the U.S. tech industry in practice while providing a future research agenda for emerging AI technologies that contribute to product development.

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