Why and Why Not? Systematic Review of the Willingness to Accept Drone and Robot Deliveries

Abstract

Last-mile deliveries using drones and robots have recently emerged as alternatives to deliveries using conventional trucks. Because of the newness of the topic, there has been no synthesized summary of the acceptance of the emerging delivery modes, although the importance of the topic has increased with the growth of home deliveries. To fill the knowledge gap, this research systematically reviewed the literature on the willingness to accept drone and robot deliveries using the two largest publication databases: Web of Science and SCOPUS. A total of 46 academic studies were reviewed with respect to their trends, study scope (i.e., type of mode, type of products, modeling framework, and background theories), and factors that positively and negatively affect the willingness. Based on the review, knowledge gaps and the corresponding future research directions were derived: (a) robot-related investigations have been understudied compared to drones; (b) research from the shipper perspective is necessary; (c) transportation and logistics planning-related factors (e.g., socio-economic factors, trip and shipment characteristics) should be investigated; (d) an investigation of users’ behaviors based on actual usage (rather than relying solely on hypothetical scenarios) is necessary; (e) regulatory aspects should be taken into account; and (f) the heterogeneity of products needs to be taken into consideration.