Abstract
ABSTRACT An infill programme with 30 plans targeting 7,000 new suburban dwellings led to 647 individuals complaining, despite informal early dialogues supported by developers, of whom 24 were interviewed. Contents of complaints were classified according to 27 reasons. Many complaints concerned parking and greenspaces. The elderly more often emphasized parking, while younger complainants mentioned noise and traffic. Gender differences in opinion were smaller. Two plans attracted many complaints: one where owners of neighbouring semi-detached houses complained primarily of the loss of greenspace and another where housing cooperatives faced costly reshaping of parking. The detailed analysis of complaints could guide infill planners.
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