Who, what, where, when and where to now? The landscape of cognitive assessment in Australia

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ABSTRACT Objective To provide a snapshot of the availability and accessibility of cognitive assessment in Australia to identify relative areas of strength, as well as opportunities for improvement in service delivery. Method An anonymous survey was completed by 241 clinicians who self-identified as conducting cognitive assessments in Australia between 6 June 2023 to 11 August 2023. These clinicians completed a 27-item online questionnaire asking about their clinical practice. Quantitative data were analysed descriptively, and qualitative data analysed through inductive content analysis. Results Most participants were registered psychologists (98%) with over 70% of the sample holding clinical endorsement or undertaking a registrar program. Clinicians were overwhelmingly “Caucasian”, despite providing services to a more multicultural client base, and were primarily conducting assessments in state capitals. The average cost of a cognitive assessment for those who paid was $1,634 with a 2–3-month modal wait period across both private and public settings. Conclusions Our survey is the first to document the relative availability and affordability of cognitive assessment in Australia. We call upon sector and government leaders to address the gaps identified to ensure high-quality cognitive assessment services are available across diverse populations in Australia

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A comparison of patients receiving vertebral body tethering for adolescent idiopathic scoliosis in the public and private hospital setting
  • Nov 22, 2024
  • Journal of Orthopaedic Surgery and Research
  • Samuel Ng + 3 more

PurposeVertebral body tethering (VBT) is a new growth-modulating surgery for adolescent idiopathic scoliosis (AIS) requiring a distinct skillset and intraoperative setup. We compared perioperative details and outcomes of VBTs performed in a public pediatric orthopedic hospital and a general private hospital setting.MethodsWe identified all patients receiving VBT for AIS from 1/2020 to 12/2023 with ≥ 6 months post-operative follow-up, with surgeries performed by the same senior surgeons. Clinical, radiological, and surgical details were retrieved.Results24 VBTs were performed in the private setting and 16 in the public setting. Average age at operation was 11.9 ± 1.1 at a Sanders staging of 3.8 ± 1.2 when the major curve Cobb angle was 50.5 ± 8.0°. Tethered curves were most often thoracic in location (23/40) followed by thoracolumbar/lumbar curves (10/40) and double curve tethers (7/40). Overall correction ratio of 68.0 ± 19.0% was achieved. Time from booking to operation (82.2 ± 39.2 vs 63.1 ± 34.4 days, p = 0.112) and operation time (310 ± 86.4 min vs. 289 ± 87.4 min, p = 0.054) were longer in the public and private setting respectively but failed to reach statistical significance. Time to chest drain removal (1.5 ± 0.8 vs. 3.5 ± 1.7 days, p < 0.001) and length of stay (4.3 ± 0.9 vs. 6.6 ± 1.8 days, p < 0.001) were significantly shorter in the private setting, whilst complication rates remained similar (7/24 vs. 3/16, p = 0.456).ConclusionExpertise, resource availability, and costs differ in the public and private healthcare setting. With regards to VBT, the conditions for referral and surgical outcomes remained similar. Earlier drain removal and discharge for patients managed in the private setting was not associated with an increase in complication rate.

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  • 10.1080/09540120903325433
Sex in public and private settings among Latino MSM
  • May 11, 2010
  • AIDS Care
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Latino men who have sex with men (MSM) constitute a group at high risk for HIV. Recent approaches to understanding sexual risk have emphasized the role that contextual factors can play in shaping behavior. This study examined sexual behavior of Latino MSM in private and public settings. First, a within-person comparison of behaviors performed in sexual encounters that occurred in public and private settings was conducted. Unprotected anal intercourse (UAI) and other sexual behaviors involving anal stimulation were more common in private settings; group sex was more likely in public settings. Second, a between-person analysis compared sexual behaviors of MSM who went to three different types of public sex settings during the past six months. The types were: (1) commercial sex venues (CSVs), which were defined as businesses with the function of providing a space where MSM can go to have sexual encounters, such as gay bathhouses; (2) commercial sex environments (CSEs), which were defined as businesses with another apparent function, but in which MSM sometimes have sexual encounters, such as gay bars or pornographic movie houses; and (3) public sex environments (PSEs), which were defined as free public areas where MSM can go to find partners for anonymous sex, such as parks or public restrooms. Results indicated that anal sexual behavior was most likely to occur in CSVs and least likely in PSEs, but the probability of UAI was not found to differ among the three types of settings. Behavioral differences were discussed in terms of structural conditions related to privacy and safety, and psychological factors related to intimacy.

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Do improvements in health service delivery affect trust in political leaders in Africa? Citizens expect their government to provide social services. Intuitively, improvements in service delivery should lead to higher levels of trust in and support for political leaders. However, in contexts where inadequate services are the norm, and where political support is linked to ethnic or religious affiliation, there may be weak linkages between improvements in service delivery and changes in trust in political leaders. To examine this question empirically, we take advantage of a national intervention that improved health service delivery in 500 primary health care facilities in Nigeria, to estimate the impact of residence within 10 km of one or more of the intervention facilities on trust in the president, local councils, the ruling party, and opposition parties. Using difference-in-difference models, we show that proximity to the intervention led to increases in trust in the president and the ruling party. By contrast, we find no evidence of increased trust in the local council or opposition parties. Our study also examines the role of ethnicity and religious affiliation in mediating the observed increases in trust in the president. While there is a large literature suggesting that both the targeting of interventions, and the response of citizens to interventions is often mediated by ethnic, geographic or religious identity, by contrast, we find no evidence that the intervention was targeted at the president's ethnic group, zone, or state of origin. Moreover, there is suggestive evidence that the intervention increased trust in the president more among those who did not share these markers of identity with the president. This highlights the possibility that broad-based efforts to improve health services can increase trust in political leaders even in settings where political attitudes are often thought to be mediated by group identity.

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PROTOCOL: Participation, inclusion, transparency and accountability (PITA) to improve public services in low- and middle-income countries: a systematic review.
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Compensating citizens for poor service delivery: Experimental research in public and private settings
  • Jul 17, 2017
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  • Jean Pierre Thomassen + 3 more

After a service failure, citizens expect a recovery strategy that restores perceived justice and places a reasonable value on their loss. Offering monetary compensation is a strategy commonly used in private settings, but less so in public settings. To date, compensation effects have not been researched in public settings. To investigate citizens’ evaluations of perceived justice, negative emotions and post‐recovery satisfaction we used a 2 (sector: public, private) by 2 (compensation promised: yes, no) by 2 (compensation offered: yes, no) factorial between‐subjects experimental design (student sample), and replicated this in a second study (US citizens sample). Results showed that compensation leads to similar positive effects in public and private settings, confirming earlier private setting research that applied justice theory. Explicitly promising compensation prior to a service encounter had no effect. However, promising compensation and not offering it led to decreased citizens’ evaluations, which confirms expectancy disconfirmation theory.

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  • Dec 31, 2024
  • HAPSc Policy Briefs Series
  • Peter Omae Kabuka + 1 more

Worldwide, there are increasingly high expectations when it comes to service delivery. Service delivery is expected both from the public and private sectors. Infrastructure is one of the areas on which citizens rely in their day-to-day activities. Many countries, both developed and developing, are working hard to improve their infrastructure with the objective of achieving this and providing service to their citizens. Kenya's highways have not achieved the desired milestone. Despite the increased funding, this can be associated with rampant corruption and mismanagement of financial allocations, among others. This has left citizens without the desired services from the Kenya National Highway Authority. Thus, the current study aimed at establishing the role of public participation in service delivery by public sector organizations. A case of Kenya's national highway authority. The study was guided by two objectives, which include the role of stakeholder engagement in service delivery at the Kenya National Highway Authority and the influence of public involvement in decision-making on service delivery at the Kenya National Highway Authority. The communicative action theory anchored the research. The target population was a total of 118 employees of the Kenya National Highway Authority in the Nairobi region. The sample size of 91 respondents was calculated using Yamane's 1967 formula. The study used a descriptive research design to examine how the variables were related. The research used a well-structured questionnaire to collect primary data from the respondents. The questionnaire was administered electronically, and the respondents were requested to fill it out and return it. The validity and reliability of the data collection instruments were ascertained using content validity and a pilot test for reliability. Further, a multiple linear regression was done to assess the relationship between the study variables, both independent and dependent variables. Data analysis was done using both descriptive and inferential statistics. Results revealed that public participation improved Service Delivery at the Kenya National Highway Authority. Further, stakeholder engagement will improve service delivery at the Kenya National Highway Authority by 0.420 units, and public involvement in decision-making will improve service delivery at the Kenya National Highway Authority by 0.578 units. In conclusion, the study found that the two variables, stakeholder engagement and Public Involvement in decision-making, significantly explained the service delivery at Kenya's national highway authority. Thus, the study recommended that there should be active citizen involvement in decision-making as well as stakeholder engagement by providing platforms to establish further areas of expansion for improved service delivery. Further study can be done to explore road safety measures and traffic management strategies implemented by the Kenya National Highway Authority.

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Enhancing Change Management for Improved Public Service Delivery: A Study of Kampala Capital City Authority (KCCA)
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  • Paul Odeke

Purpose: This study aimed to investigate the role of change management in improving service delivery within government parastatals in Uganda, specifically focusing on the Kampala Capital City Authority (KCCA). It explored the enabling factors for change management on service delivery and assessed the effects of change management on service delivery within these parastatals. Methodology: The study employed a cross-sectional and exploratory approach, utilizing both quantitative and qualitative methods. The study population consisted of 298 participants from various departments within KCCA. Data collection methods included self-administered questionnaires, interviews with key informants, and documentary reviews. The study instruments were validated using the Content Validity Index, and reliability was assessed using Cronbach’s Alpha coefficient. Quantitative data were analyzed using descriptive statistics, correlation analysis, and bivariate regression, while qualitative data were analyzed through content analysis. Findings: The study concluded that the enabling factors for change management on service delivery in government parastatals in Uganda are not well understood. Additionally, it found that change management does have a significant impact on service delivery within these institutions. Unique contribution to theory, practice and policy (recommendations): Based on the conclusions, it is recommended that KCCA administrators enhance service delivery through a more holistic approach to change management. This should involve addressing various enabling factors and components of the change management framework to optimize service delivery outcomes.

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Abstract P169: Patients with an AED Applied by a Bystander in a Public Setting have a Strikingly Higher Frequency of VT/VF Than Observed Cardiac Arrests in the Home
  • Oct 28, 2008
  • Circulation
  • Myron L Weisfeldt + 11 more

Introduction: The overall incidence of ventricular tachycardia/ventricular fibrillation (VT/VF) as the first recorded electrical rhythm in out of hospital cardiac arrest (OOHCA) has declined from ~70% to ~25% over the last 30 years. This change has been attributed to primary and secondary prevention of cardiovascular disease and VT/VF. We evaluated whether the incidence of VT/VF as first recorded rhythm differed by location among bystander AED applied patients and EMS witnessed cardiac arrests. Methods: Prospective cohort study of non-traumatic cardiac arrest from December 2005 to April 2007 in the Resuscitation Outcomes Consortium database from 10 US and Canadian sites. The incidence of an initial shockable rhythm on AED or documented VT/VF was compared among bystander applied AED patients and EMS witnessed arrests in public versus private settings. Results: The first rhythm was known in 13,235 of 14,059 (94%) adult EMS-treated cardiac arrests. Of the 13,235 with known rhythms, 3436 (26%) had VT/VF. Among 1115 EMS-witnessed arrests, 61/161 (38%) had VT/VF in public settings and 224/954 (23%) in private settings. Similarly, for bystander AED applied in the private setting 39/114 (34%) were shocked. But, in contrast, 125/159 (79%) (P&lt;.001 vs all other) were shocked by the AED in the public setting. Witnessed arrests in both the private setting (vs public) and in EMS witnessed cases (vs bystander AED applied) were more likely to occur in older subjects and females. After adjusting for age and gender via logistic regression models, a significant difference in the odds of having a shockable rhythm in public versus private location of arrest remained in EMS-witnessed arrests (P&lt;0.005). The difference also remained in bystander AED applied arrests (P&lt;0.001) after adjusting for age, gender, and bystander-witnessed status. Conclusions: The incidence of VT/VF is far greater in the public setting particularly for bystander witnessed AED applied arrests. Patients in the private home setting, even for EMS observed arrests, are far less likely to benefit from AED application than bystander witnessed patients in the public setting. CPR strategies may need to be tailored by arrest location.

  • Discussion
  • Cite Count Icon 7
  • 10.1111/1753-6405.13259
Is the Australian primary healthcare system ready for the Rheumatic Heart Disease Endgame strategy? Data synthesis and recommendations
  • Oct 1, 2022
  • Australian and New Zealand journal of public health
  • Emma Haynes + 6 more

Is the Australian primary healthcare system ready for the Rheumatic Heart Disease Endgame strategy? Data synthesis and recommendations

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  • 10.70619/vol4iss3pp1-14
The Influence of Online Tax Services on Service Delivery at Kenya Revenue Authority – Nakuru Station
  • Dec 4, 2024
  • Journal of Public Policy and Governance
  • Joel Sikirio Kwemei + 1 more

Purpose: This study examined the influence of Online Tax Services on service delivery at the Kenya Revenue Authority (KRA) Nakuru Station. Methods: Utilizing a descriptive case study research design, the study targeted a population of 504 staff and customers at the station. A sample size of 287 was derived using Yamane’s (1967) formula. Results: The findings reveal a moderate positive correlation (Pearson correlation coefficient of 0.538) between Online Tax Services and service delivery, indicating that improvements in the availability and functionality of these services are associated with better service delivery outcomes. Regression analysis further confirms that Online Tax Services significantly impact service delivery, with an unstandardized coefficient of 0.317 and a standardized coefficient of 0.271. This suggests that enhancing these services results in a moderate improvement in service delivery. Respondents also noted the benefits of reduced processing times, increased accuracy of tax assessments, and improved taxpayer compliance. However, concerns about staff training and readiness indicate a need for further capacity-building efforts to fully optimize the benefits of digitization. Conclusion: The study concludes that while Online Tax Services positively influence service delivery, additional focus on staff engagement and system reliability is essential for sustained improvements.

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  • 10.4236/oalib.1102850
A Study of the Relationship among Performance Contracting, Measurement and Public Service Delivery in Kenya
  • Jan 1, 2016
  • OALib
  • Richard E Ndubai + 2 more

The aim of this study was to establish the factors influencing improvement in performance and delivery of public services. Thus, the paper studied the effect of performance contracting and measurement on public service delivery in Kenya. The public services considered in the study included ministries, state corporations, local authorities and tertiary institutions, with a total of 470 public agencies. The cross-sectional survey design was used. The study is based on performance evaluation results compiled over the period between 2004 and 2011. Using regression analysis, it was found that performance measurement was critical to improvement in public service delivery and explained 73.6 percent of improvement in service delivery, as evidenced by independent measurement of customer satisfaction with the services delivered by the public sector.

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Innovation of Public Services for Aiming Sustainable Development Goals (SDG): a Case Study of the Simpatik Program in Jakarta, Indonesia
  • Mar 7, 2025
  • Journal of Lifestyle and SDGs Review
  • Dian Malik Puspitasari + 3 more

Objectives: This study examines the SIMPATIK program, an innovative public service initiative implemented by the DKI Jakarta Provincial Population and Civil Registration Office in Indonesia, which aims to streamline the process of obtaining vital population documents. It also aims to highlight the principles contributing to the program's success. Theoretical Framework: The abstract implicitly draws on theories of public service innovation, focusing on principles of transparency, accountability, and inclusivity. It also touches upon the importance of leadership, community engagement, and systematic evaluation in public sector solutions. Method: The study employs a qualitative approach. Results and Discussion: Key findings indicate significant improvements in service delivery, public satisfaction, and administrative efficiency. The discussion centers on the importance of leadership, community engagement, and systematic evaluation for sustaining innovative public sector solutions like SIMPATIK. Research Implication: The findings suggest a model for other regions or public services seeking to improve document acquisition processes. It implies the value of technology integration, inter-agency partnerships (healthcare facilities), and citizen-centric design. Originality/Value: The study's value lies in its examination of a specific, innovative public service program in Indonesia (SIMPATIK) and its contribution to understanding the factors that drive successful public sector innovation, particularly in the context of streamlining vital document processes. It highlights the shift from SIDUKUN 3IN1 to SIMPATIK, indicating an evolution and improvement in public service delivery.

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  • 10.1200/op.2024.20.10_suppl.21
Development of a tool to assess financial advocacy service delivery.
  • Oct 1, 2024
  • JCO Oncology Practice
  • Rifeta Kajdic Hodzic + 11 more

21 Background: In 2023, the Association of Cancer Care Centers (ACCC) Financial Advocacy Network published Financial Advocacy Services Guidelines developed through an expert-led, consensus-driven process (1). The Guidelines provide a framework for equitable delivery of financial advocacy (FA) services to address patients’ financial concerns. The Guidelines cover 3 domains: financial advocacy services and functions, program management functions, and partner engagement functions. ACCC adapted the Guidelines into a Financial Advocacy Services Assessment Tool to help cancer care organizations assess and improve service delivery and to advance research of organization-level FA practices across the U.S. Methods: ACCC convened an expert task force to guide this work. ACCC conducted a scan of implementation science literature and health care organizational assessments to inform the development of a rating system for each of the 43 guidelines. Four service delivery levels were identified, and a score was assigned to each level (Table). The tool was programmed in Qualtrics to provide a total score and average score per guideline for each FA domain and sub-domain. The task force added unscored questions about organizational demographics, barriers, and readiness to enable aggregate research and sub-group analysis. ACCC invited members of the Financial Advocacy Network to participate in a pilot via email invitation and provided opportunities for open-ended feedback. Results: 20 cancer centers participated in the pilot between March-May 2024. 15% were academic institutions and 85% were community-based programs (18% of which are directly affiliated with an academic institution). Respondents reported the tool was easy to use and informative for quality improvement efforts. See Table 1 for total scores for initial pilot. Conclusions: Pilot results reflect that all participating cancer centers are already engaged in some level of FA services. Broader dissemination and analysis is ongoing. The assessment provides centers with a practical resource to assess alignment to guidelines and identify opportunities for quality improvement. Regular review of aggregate results will help ACCC provide benchmarks for areas of service delivery, identify barriers to implementation, and monitor trends in FA staffing. 1. Kajdic Hodzic R, Liang MI, et al. Developing consensus-based oncology financial advocacy services guidelines. JCO Oncol Pract. 2023;19(suppl 11):38. Levels of FA service delivery and pilot total scores. Level Description % of pilot cancer centers Level 1 Not performing financial advocacy services. 0% Level 2 Making progress with financial advocacy services, but it is done informally or inconsistently. 35% Level 3 Performing financial advocacy services consistently in at least one key area of the organization. 60% Level 4 Reliably performing financial advocacy services across all key areas of the organization. 5%

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