Abstract
We investigate factors that determine road users' experiences with congestion based on a questionnaire survey conducted in the Oslo area of Norway. The rationale is to add more knowledge on factors that determine users' experience with congestion. Furthermore, we use a succinct econometric framework to assess the data. We find that the following factors influence road users' experiences with congestion: (1) whether they experienced congestion on their reference trip; (2) how often road users undertake trips during congestion; (3) the extent to which road users had potential alternative modes of transport other than car use; (4) education; (5) whether respondents had time commitments at their destinations; (6) travel time used during their journey; (7) how often they experience congestion as a problem during their journey; (8) when participants begin to experience discomfort with congestion; and (9) age. The direction of these factors' impact on experience is explained in the results section. For example, those who did not experience congestion on their previous trip are 26 percentage points more likely to report a negative experience with congestion than those who did. The results provide new insight into the factors that determine road users' experience with congestion. Finally, we warn that one should not be indifferent regarding the logit models used, as the results can be quite different.
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