Wellness Tourism Experiences and Tourists’ Satisfaction: A Multicriteria Analysis Approach

Evaluating medical travelers’ satisfaction through online review analysis

A Supply Side Investigation of Medical Tourism and ICT Use in Greece

Medical tourism has the potential to promote high-class learning, well equipped human resources, flattering visa policies, nations’ charisma, and sound flourished infrastructure facilities available in the nation. Countries have recognized this opportunity as a means in support of overall communal and economic upliftment. More governments are valuing these advantages and developing plans and policies for the sector as a result, WTTC states that by means of the appropriate policies, guidance and regulation mechanisms, medical tourism can achieve sustainable growth among the developed and developing nations. With a sample of 600 respondents, the data related to satisfaction in the medical tourism services is directly observed at the hospitals from the International Patients in the six states of Tamil Nadu, Kerala, Karnataka, Telungana, Andhrapradesh, and Pondicherry. Data collected are compiled for the analytical purpose and the hypothesis is framed with regard to the opinion of the patients regarding various facilities and services offered and their satisfaction level towards the medical tourism services. In this present study, the Canonical Discriminate statistics was successfully employed for identifying the satisfaction over various reasons for preferring the medical tourism services in India. The outcome of the study is the classification of different groups under the satisfaction derived from the medical tourism services of four continuous variables are assigned and they are general reasons, treatment reason, cost reason, and sources reason with all 600 respondents. Findings reveal that Treatment Factor is the strong reason contributing towards the construction of low satisfaction group, followed by general reasons. The study highlights that cost is the least reason for low level satisfaction and reveals that cost of medical tourism services are nominal in India.

The research purposely designed to investigate the relationship of the determinants factors towards patients’ satisfaction in medical tourism services. The purpose of the study is to determine the impact of the determinants factors towards patients’ satisfaction in the medical tourism services. It is significant for medical tourism services to investigate the determinants factors towards patients’ satisfaction in order to find out the important factors that able to affects medical tourism services of patients’ satisfaction. The findings from this study will able to purpose the medical sector the determinant factors towards patients’ satisfaction that need to consider in the strategy formulation process in order to improve medical tourism services while in the same time meeting the consumer expectation. Kano model is integrated with the Fuzzy Analytic Hierarchy Process (FAHP) in this study in order to better understanding the determinant factors of patients’ satisfaction to classifying by using Kano model and then ranking these factors by using Fuzzy Analytic Hierarchy Process (FAHP) for better improvement strategies selection to enhance medical tourism services. The new approach able to rank the determinant factors towards patients’ satisfaction in medical tourism services more efficiently and the result able to benefits medical tourism sectors in order to more understanding the elements of satisfaction and concerns on these factors while develop the medical tourism sectors strategy to compete with other medical tourism industry.

The hospital business is the main subject in carrying out medical tourism. For this reason, the hospital business has the potential to support the development of medical tourism. This research is about the potential of the hospital business in medical tourism with the problem of what is meant by medical tourism? and How is the potential of the hospital business in Indonesia in contributing to medical tourism? This research is normative juridical research using secondary data collected by library research and document study techniques which were analyzed qualitatively. Medical tourism or medical tourism is a trip out of town or from abroad to obtain examinations, medical procedures, and/or other medical examinations at a hospital. Based on the juridical understanding of medical tourism, hospitals are the main component in medical tourism. The development of medical tourism provides great potential for the hospital business in Indonesia to contribute to the economy in the form of state financial income. This is because Indonesia is a country with quite rapid tourism development with adequate quality hospitals in providing health services. For this reason, the government issued Permenkes No. 76 of 2015 concerning Medical Tourism Services in developing the hospital business so that it can contribute to medical tourism. The development of medical tourism provides great potential for the hospital business in Indonesia to contribute to the economy in the form of state financial income. This is because Indonesia is a country with quite rapid tourism development with adequate quality hospitals in providing health services. For this reason, the government issued Permenkes No. 76 of 2015 concerning Medical Tourism Services in developing the hospital business so that it can contribute to medical tourism. The development of medical tourism provides great potential for the hospital business in Indonesia to contribute to the economy in the form of state financial income. This is because Indonesia is a country with quite rapid tourism development with adequate quality hospitals in providing health services. For this reason, the government issued Permenkes No. 76 of 2015 concerning Medical Tourism Services in developing the hospital business so that it can contribute to medical tourism.

Background: Medical tourism has emerged as a global phenomenon, with patient satisfaction as a crucial performance indicator in healthcare delivery. However, the determinants influencing patient satisfaction in this context remain varied and require a comprehensive synthesis.Objective: This study aims to synthesize the key determinants affecting patient satisfaction within the context of medical tourism, drawing on evidence from 24 international studies.Method: A systematic literature review was conducted, analyzing quantitative, qualitative, and mixed-method studies.Result: The analysis revealed that service quality, cost transparency, professionalism of medical personnel, access to information, modern facilities, cultural sensitivity, and non-clinical services such as hospitality are major contributors to patient satisfaction. Travel support, social media utilization, and the hospital environment significantly influence the patient experience. Most studies highlight the importance of personalized services, effective communication, and responsiveness in enhancing patient satisfaction.Conclusion: The findings indicate that clinical factors and financial, emotional, and cultural considerations shape patient satisfaction in medical tourism. Healthcare providers should develop integrative strategies focused on quality and cultural adaptability to remain competitive in the medical tourism industry.

PurposeThis paper entails a reflection on medical tourism services and guest experiences. The purpose of this paper is to analyze how relationship marketing relates to other relevant variables in consumer’s behavior applied to medical tourism contexts and guest experiences. This study aims at discussing the customer behavior in healthcare management and medical tourism contexts and addresses the predisposition for the destination and the influence of relationship marketing on behavioral intentions.Design/methodology/approachThe paper starts from a conceptual framework based on relationship marketing theory. From this theoretical base, the concepts of trust, commitment and cooperation and behavioral intentions are derived. A theoretical model is developed specifying antecedents of satisfaction and loyalty in healthcare management and medical tourism contexts.FindingsThe conceptual model shows that tourist destinations in the context of healthcare and medical tourism can be managed together with the study of the tourist consumer behavior and should focus on aspects that reinforce relationship marketing to the site, as planning services excellence, communication strategies, promotion services, integrated experiences and combating seasonality.Originality/valueThis study has already identified that the global movement of tourism is seemingly showing an increased focus on the niche product or niche service. In this case, the question seems to be whether the further growth in demand for healthcare management and medical tourism – as a niche tourism example – products will continue until they take a form of mass tourism. The new vogue of medical tourism forces to challenge and re-visit the power relationships that exist within contemporary tourism and the host–guest relationship.

, Currently medical tourism or commonly known as health tourism is becoming a trend in the world of tourism. The regulations regarding medical tourism in Indonesia were regulated in the Regulation of the Minister of Health of the Republic of Indonesia Number 76 of 2015 concerning Medical Tourism Services. The purpose of this paper is to examine the opportunities and challenges of medical tourism from an Indonesian legal perspective. The method for achieving this goal was normative legal research method. The results of the analysis showed that opportunities for medical tourism in the perspective of Indonesian law, namely Indonesian health regulations do not affect medical tourism behavior through health needs, external environment: government regulations on health tourism and health tourism agents, the implementation of medical tourism hospitals in Indonesia has not run optimally, PMK Number 76 of 2015 regarding Medical Tourism Services as a legal umbrella providing opportunities for medical tourism, plans to develop medical tourism in Indonesia are contained in Law No. 07 of 2017, and Pp No. 02 of 2015, simplification of medical tourism regulations (Perkonsil) No. 92 of 2021, PMK No. 67 of 2013, the medical tourism policy has been updated to empower medical tourism: KP No. 31 of 1998, Law No. 32 of 2004, PMK of the Republic of Indonesia Number 317/MENKES/PER/III/2010. The challenges of medical tourism from an Indonesian legal perspective: no legal accreditation framework and guidelines for emergency clinics, foreign investors must be aware that Indonesia has a series of regulations and restrictions relating to its health industry, the challenges of medical tourism in Indonesia also arise from reflecting on the perspective of state law neighbors, malpractice law in developing countries is weak, in Indonesia developments in the field of law are still not seen as a medium to change the order of people’s lives, medical tourism has cross-border litigation challenges. The health omnibus law as a national legal policy with the hope of achieving the goal of increasing the public health hierarchy in Indonesia was a challenge as well as the best opportunity in the future.

The aim of this study is to investigate the factors that influence to Muslim tourists’ intention to revisit Islamic-friendly hospital. This study contributes practice and management implications that assist in motivating Islamic medical tourism service. As the objective of this paper is to measure the Muslim medical tourists’ perception for Islamic medical tourism services in Malaysia, this study applied partial least square (PLS) technique to test the conceptual model. Data is collected using structural questionnaire from Islamic-friendly hospital in Kuala Lumpur. The sample included 238 effective Muslim medical tourists who had visited Malaysia. The results show that healthcare providers’ behaviour, Shariah compliance practices, healthcare ethics and safety/security have a positive impact on attitudes and satisfaction. In contrast, healthcare ethics has no significant relationship with satisfaction, whilst, attitudes have a significant relationship with satisfaction. In addition, the results also revealed that attitudes and satisfaction have a significant impact on intention to revisit towards Islamic-friendly hospital. Malaysia needs to introduce and promote Islamic-friendly medical tourism services attracting more Muslim patients from different Muslim and non-Muslim countries. This study contributes a foundation for future research for Islamic-friendly medical tourism service delivery perception and expectations in the fast increasing medical service tourism industry.

Recently medical tourism is becoming more popular, as more people realize its benefits. The main benefits of health tourism include getting the opportunity to travel to an exotic destination and reaping potentially big monetary savings. Therefore, Taiwan Medical Tourism Development Association (TMTDA) was established to research and hold relevant medical tourism activities in August 2007. In this paper, we propose a new medical tourism service (MTS) recommend system, the designed situation-aware medical tourism service search system (SAMTS3), which provides the cooperation web-based platform for all related mobile users (MUs) and medical tourism service providers (MTSPs), could strengthen the ability of MTS suggestion. SAMTS3 is a five-tier system composed of the MUs, UDDI registries (UDDIRs), MTSPs, medical tourism services server (MTSS), and database server (DS). Using SOA, OWL-S to build semantic web environment to inference user's medical requirements and search adaptive MTS and web services which are published in UDDI through the communication networks include internet and 3G/GPRS/GSM mobile networks. In this paper, we propose the specific Medical tourism stemming mechanism (MTSM), medical ontology (MO), and adaptive medical tourism inference module (AMTIM) combined term frequency-inversed document frequency (TF-IDF), latent semantic analysis (LSA), and k-nearest neighbor (kNN) to reference the adaptable MTS to MUs.

Part 1: Introductory Context 1. Medical and Health Tourism: The Development and Implications of Medical Mobility Part 2: Regulation and Meta-Ethics 2. Quality, Safety and Risk in Medical Tourism 3. The Four Modes of Medical Tourism: Economic, Social and Institutional Impediments 4. Medical Tourism, Xenotourism and Client Expectations: Between Bioscience and Responsibilization Part 3: National and Regional Policy, Regulatory and Competitive Settings 5. Impacts of Health Policy on Medical Tourism in Germany 6. Thermal versus Surgical Medical Tourism in Hungary: Reconciling Public and Private Sector Policies 7. Health Spa Tourism in the Czech and Slovak Republic 8. Macao's Cross-border Medical Tourism: A New Way Forward? Part 4: Branding, Markets & Promotion 9. Branding Medical and Health Tourism Services: An Analysis of Members of Public Health Insurers in Germany 10. An Investigation of Korean Health Tourists' Behaviour: Benefit-sought, Brand Equity, and Intention to Visit 11. Medical Tourism in Asia: Thailand, Singapore, Malaysia, and India 12. Claiming 'Cultural Competence': The Promotion of Multi-ethnic Malaysia as a Medical Tourism Destination Part 5: Conclusion: The Contested Spaces of Medical Tourism 13. The Contested Futures and Spaces of Medical Tourism

Medical tourism has become an emerging industry in recent years. Both developed and developing countries are involved in this field. For example, British patients seem to prefer India for medical tourism services. American medical tourists always fly to Mexico to receive medical care, in order to reduce culture shock. This means that medical services include the consideration of cultural familiar. The research objectives of this paper include (1) discussing the relevant research and literature concerning the relationship between culture and medical services; (2) analyzing the relationship between culture and medical tourism; and (3) proposing policy advice to the government for promoting medical tourism services, based on the discoveries of previous research. The research employs secondary data collected from the relevant literature. Our main contribution is the provision of a review of the impact of cultural competency on medical tourism services. Another contribution of this study is that its findings can serve as a reference for further empirical analysis. We find that cultural competence should be integrated into healthcare systems, medical organizations, and individuals. These findings show that countries providing medical tourism services should examine physician–patient communication methods and physician–visitor culture, because each may lack sufficient cultural competence, as well as levels of cultural respect. It is recommended that healthcare providers arrange for such education for their employees; a small booklet or video demonstration can do wonders in this regard. Normal 0 false false false EN-US X-NONE AR-SA

Medical tourism is traveling to another country for medical services. The transformation of global healthcare system is opening the floodgates for medical tourism. Many factors influence the decision to seek medical tour overseas. Health value in terms of biologically given and personally acquired potentials is based on patient health consciousness, pushing individual take healthy action. The aim of this study is to examine the factors (e.g., consumer’s health consciousness and perceived health value) that affect the satisfaction of medical tourism services. Also, the study considers demography character (e.g., age, gender, income level and health insurance) as moderating effect between satisfaction and loyalty. The data was collected 427 medical tourists’ data for inbound Korean medical tourist. The results show importance of motivating health value regarding medical tourism service’s satisfaction and loyalty while no impact on patients perceived satisfaction and loyalty. Through the results, medical tourism manager will need to develop medical tourism services that can stimulate consumer health values.

Medical tourism has become an emerging industry in recent years. Both developed and developing countries are involved in this field. For example, British patients seem to prefer India for medical tourism services. American medical tourists always fly to Mexico to receive medical care, in order to reduce culture shock. This means that medical services include the consideration of cultural familiar. The research objectives of this paper include (1) discussing the relevant research and literature concerning the relationship between culture and medical services; (2) analyzing the relationship between culture and medical tourism; and (3) proposing policy advice to the government for promoting medical tourism services, based on the discoveries of previous research. The research employs secondary data collected from the relevant literature. Our main contribution is the provision of a review of the impact of cultural competency on medical tourism services. Another contribution of this study is that its findings can serve as a reference for further empirical analysis. We find that cultural competence should be integrated into healthcare systems, medical organizations, and individuals. These findings show that countries providing medical tourism services should examine physician–patient communication methods and physician–visitor culture, because each may lack sufficient cultural competence, as well as levels of cultural respect. It is recommended that healthcare providers arrange for such education for their employees; a small booklet or video demonstration can do wonders in this regard.

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