Abstract
This project endeavored to design and develop a Web-based Automobile Service Management System for MAS Motors LLC, an accredited Toyota dealership in Libya. The system will help reduce the manual process from the everyday activities of the service division in all branches. The system is dedicated to be used by the following individuals: (1) Service Advisers, (2) Workshop Managers, (3) Storekeepers, (4) Technicians, (5) Customers, and (6) Upper Management.The company's growth made the manual process ineffective and incompetent in handling the evolving business activities. The project aimed to provide a centralized system that will operate in all of the branches and accommodate the daily business needs.The software produced from the project was tested using Alpha and Beta software testing. The researcher also conducted an interview concerning the business process, current business difficulties, and features of the proposed system. Hewlett-Packard FURPS (Functionality, Usability, Reliability, Performance, and Supportability) model was used to assess the software quality, and questions were answered by a group of respondents. The system was found to be functional, meeting the requirements of the client.
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