Visions of Control: The Head-Up Display, Perceptual Labor, and a Lesson for Augmented Reality.

Abstract

Traditional workplace studies focus on the bodily integration of familiar technologies like the desktop computer and smartphone. To better understand augmented reality (AR) technologies that provide new ways to perform daily tasks, this article turns to an overlooked yet critical forerunner of AR: the head-up display (HUD). Extensive archival research and oral histories show that the HUD caused pilots to depend on a single interface, curtailing their autonomy for integrating disparate information that could inform critical, often lethal decision-making processes. This history provides evidence that once a single device subsumes many functions of a work environment, adaptive articulation work can drive information workers to undertake increasingly insulated information practices. The HUD's isolating and insulating perceptual legacy suggests that AR will similarly train users in many contexts how to trust interactive data overlays in ways that preclude cross-checking alternative data sources that could inform decision-making processes.