Abstract
NSW Agriculture Library Services Network commissioned Libraries Alive! to conduct a survey of departmental staff in September 2000. The survey aimed ‘to determine clients’ views on the quality, relevance and importance of library services, and to use this information in subsequent strategic and tactical planning’ (McCallum & Quinn, 2000). Focus group discussions were also held. The main findings were that clients valued the library services and staff highly, they accepted the trend towards electronic delivery at the desktop, and appreciated the decentralised service delivery model. Recommendations included expanding web-based services, more promotion of library services and increased client training by librarians.
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