Abstract
Digital, information, and networked technologies have largely affected the academic libraries and their users in support of 21st education. This development places demands on them to endure seriously the assessment challenges in the aspect of users’ utilization of Web-based Information Services, not merely to rely on the implicit value of usage statistics, but also to look into the explicit difference that the specific usage of web-based information services has on users’ experience in the form of their perceived scholarly outcomes. In establishing this paper, scoping approach was used as the methodology for preliminary assessment in exploring and analyzing the published research articles from local and international sources. Based on the literature review, this paper aims to propose a conceptual research framework for Malaysian academic libraries comprising three independent variables, namely, library technology, academic library roles, and library learning environment. Besides, information literacy skill is introduced to gain understanding, to what extent, it has a moderating relationship between the independent variables and the university students’ utilization of WBIS, the predicted dependent variable that constitutes implicit and explicit values. This framework will be measured by conducting a research involving six public universities in the Klang Valley of Malaysia. In the long run, it is expected to propose a research method and instruments to support the academic libraries in collecting and analyzing data about utilization of web-based information services among university students.
Highlights
The dynamism of technological evolution continues to steer the world of today, and can be seen affecting the information needs, wants and behaviors of library users in universities
In the effort to optimize the utilization of web-based information services (WBIS), it is inappropriate for the librarians to only focus on implementing advanced technologies at the expense of neglecting the relationship with their users
Some selected keywords and phrases were used in an attempt to retrieve relevant articles such as “web-based information services”, “usage/utilization of library services”, “measurement and evaluation of information services”, “roles of academic libraries/librarians”, “information system models”, “outcomes and impacts of academic libraries”, “digital library”, “library learning environment”, “library space management”, “information literacy skills” and “digital literacy”
Summary
The dynamism of technological evolution continues to steer the world of today, and can be seen affecting the information needs, wants and behaviors of library users in universities. A study involving the students and academic staff of four (4) Malaysian research-intensive universities, revealed that users are reliant on the online instructions provided by their libraries in the attempt to perform information searches despite enjoying the ease of use and convenience of accessing information sources on the web [1]. It has prompted another crucial task in the hand of university librarians in imparting information literacy skills to enable students utilizing electronic resources effectively in discovering knowledge and improving academic quality [2]
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