Four utility leaders discussed realities for their utilities one year into the COVID-19 pandemic, highlighting key adaptive mechanisms and the long view of their road ahead. The pandemic provides an introspective mirror for utilities to assess their inherent strengths and vulnerabilities, but also to define and communicate proactive and adaptive best practices. In the utility sector, decisions of the past dictate the feasible range of responses in the present, and lessons learned today shape potential long-term resilience.

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