Abstract
Pharmacists utilize a myriad of communication methods to deliver patient care. One of the most prevalent communication methods is the telephone. The University of Pittsburgh School of Pharmacy created a novel instructional and assessment technique to enhance student pharmacist training experiences in telephonic communication within the PharmD curriculum.
 Conflict of Interest
 We declare no conflicts of interest or financial interests that the authors or members of their immediate families have in any product or service discussed in the manuscript, including grants (pending or received), employment, gifts, stock holdings or options, honoraria, consultancies, expert testimony, patents and royalties
 
 Type: Note
Highlights
Several VOICES-enhanced assignments were trialed in the 20152016 academic year
The purpose of this paper is to describe the pilot uses of VOICES and to comment on the preliminary evaluation of the VOICES system
Students were asked to transcribe two verbal prescriptions from a voice message prerecorded on the dedicated VOICES telephone number
Summary
Several VOICES-enhanced assignments were trialed in the 20152016 academic year. An introductory assignment was deployed to first professional year students (N = 114). It provides students with a means to practice, and faculty with a means to assess, Corresponding Author: Lorin Grieve, PharmD University of Pittsburgh, School of Pharmacy 652 Salk Hall, 3501 Terrace Street Pittsburgh, PA 15261 P: 412-334-6058; Email: loringrieve@pitt.edu telephonic communication. Using VOICES, students practiced telephonic communication within a simulated community pharmacy dispensing activity.
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