Using telepresence robots to support family virtual visits during the COVID-19 Pandemic.

Abstract

The COVID-19 pandemic has disproportionately impacted older adults living with dementia in Long-Term Care (LTC). Social isolation and loss of connections with families among residents have been detrimental and severely impacted quality of life. This project aims to enhance LTC homes' capacity to support virtual family visits using a telepresence robot. Is it feasible to implement robotic-assisted virtual care in LTC homes? We applied a Collaborative Action Research (CAR) approach to work with stakeholders (frontline leaders, staff, patient and family partners) to explore the experiences of virtual family visits in four Canadian LTC homes. Guided by the Consolidated Framework of Implementation Research (CFIR), we conducted an online survey, interviews, focus groups, and observations to explore implementation experience. Our analysis identified three themes: (a) Relative advantage: Easy to visit, (b) Capacity for change: Readiness and organizational support, (c) Cultural safety for robot adoption: Champions leading the way during challenging times. Our preliminary results suggest staff, residents, and families appreciated the robot for easy connection. Future research should apply inclusive methods to bring relevant stakeholders together to fully explore user experiences - who is affected in what ways and the benefits, risks, and burdens of emerging technologies.