Abstract
This paper describes the use of Soft Systems Methodology (SSM) as a tool for problem structuring, which is the first phase encompassed in a methodological approach currently under development to provide decision support based on Multi‐Criteria Decision Analysis (MCDA) in energy planning problems in an urban context. In order to apply the methodology to a real‐world problem, a medium sized Portuguese city has been chosen as the decision setting. SSM is used for characterizing as precisely as possible the decision problem context, identifying the main stakeholders and their relations, and discerning the relevant criteria at stake for each one. Future work directions based on this phase are also envisaged. Santrauka Straipsnyje aprašoma operacinės sistemos metodologija (OSM), kuri bus taikoma kaip daugiakriterinės analizės metodais pagrįsta sprendimų paramos sistema miesto energetikos planavimo problemoms spręsti. Siekiant metodologiją pritaikyti realiame gyvenime, eksperimentui buvo parinktas vidutinio dydžio Portugalijos miestas. Operacines sistemos metodologija taikyta kuo tiksliau nustatant pagrindines problemas, identifikuojant pagrindines suinteresuotas šalis ir jų santykius, nustatant vienas kitam įtaka darančius rodiklius. Numatytos būsimos darbo kryptys.
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