Using Grounded Theory to Acquire Knowledge About Critical Success Factors for Conducting Software Process Improvement Implementation Initiatives

Abstract

The successful implementation of Software Process Improvement (SPI) depends not only on the abilities of practitioners to identify processes modifications that may help to increase organizations capabilities to develop software, but also abilities to overcome barriers that can jeopardize the organizational change process provoked by SPI initiatives. The literature reports show that SPI practitioners must have experienced skills to overcome common social-cultural factors that pose as critical barriers for successfully implementing SPI. Nevertheless, there is no consensus in the area about what the critical success factors are for conducting SPI implementation initiatives. This work presents a study based on Grounded Theory methodology to acquire knowledge about SPI critical success factors. The main product of this study is a theoretical knowledge framework consisting of a set of inter-related categories grounded on a set of propositions that explains the phenomenon associated to the success of SPI implementation initiatives.