Abstract
The main purpose of this article is to use the fuzzy analytic hierarchy process (AHP) method to empirically study the key competency and capabilities affecting the selection of middle managers for global shipping logistics service providers (GSLSPs). To facilitate this theme for obtaining key competency and capabilities, a list of five management competency with twenty-five capabilities are preliminary summarized. Subsequently, the proposed fuzzy AHP method is applied to measure relative weights for evaluating these competency and capabilities. The appraisal approach is then to perform empirical survey via AHP expert questionnaires. Finally, the empirical results show that: (1) ‘professional competency’ is the most important management competency affecting the selection of middle managers for GSLSPs. (2) In order of relative importance, the top six key management capabilities affecting the selection of middle managers for GSLSPs are the ‘capability to manage work pressure,’ ‘capability to manage crisis,’ ‘capability to lead team awareness,’ ‘capability to manage interpersonal networks perfectly,’ ‘capability to use logistics expertise to enhance work efficiency,’ and ‘capability to effectively build team spirit and work atmosphere,’ respectively. Furthermore, concluding remarks are provided in this article.
Highlights
With the rapid development of international economic activities in recent years, various products of international trade are required to be economical and efficient
The authors have used the five management competency (i.e., C1 – C5 on the L+1 layer shown in Figure 1) of valid questionnaires as an example for illustrating the computational process of the fuzzy analytic hierarchy process (AHP) method
global shipping logistics service providers (GSLSPs) has played an important role in the global shipping market, because GSLSP can provide professional and all-around comprehensive solutions for the shipping service [27]
Summary
With the rapid development of international economic activities in recent years, various products of international trade are required to be economical and efficient. Due to fierce competition in the global shipping market, the international logistics services provided by shipping companies have been demonstrated more elaborately in commercial logistics. The international trade and shipping market has experienced diversified and rapid changes due to fierce competition. Under such a fierce competitive environment, how to provide customers with more comprehensive logistics services will be a very important issue for global shipping logistics service providers (GSLSPs) [1, 3]
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