Using design thinking and community development principles to optimise the interaction between informal and formal social protection systems

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Abstract Informal social protection systems (ISPs) continue to play a significant role where government-sanctioned social security measures do not reach vulnerable populations. Despite their essence and utility, they remain marginalised in social policy, theory, and practice, and thus many call for their integration. However, research has often overlooked factors embedded in the integration process particularly how these can affect the future performance of ISPs if they are to interact with formal systems. Adopting an argumentative conceptual approach, and a synthesis of social policy literature on ISPs, we provide a framework for managing relationships with actors to optimise the interaction between ISPs and formal social welfare systems through a conceptual framework that utilises design thinking and community development principles. We outline three essential conditions for effective engagement with ISPs to achieve social impact, urging government and others to engage with empathy; treat communities as equal collaborators; and keep a social justice focus.