Abstract
Every corporate always tries to set up an information system to meet its specific needs. Not long ago, information was synonymous with power. Thus, holding it was often seen as a positive value. Today it must not only irrigate the company but also spread within it, intended for customers, suppliers, stakeholders and even shareholders. This paper summarizes the use of the management software that automates all company functions and integrates all functionalities that are necessary for its management and production. The main purpose of this article is to show a question on identifying corporate management to determine the potential impact of the information system and communication on the quality and the utility of the management of users' satisfaction. The object of research is 214 companies with different activities related to the information system and communication. Thus, in recent years the business environment has not stopped experiencing changes and mutations at all levels as economic, sociological or technological. In turn, the paramount importance granted by firms to information technology and communication to be able to face increased competition and thus improve their competitive positioning. The research empirically confirms and theoretically proves many advantages of this study. Therefore, informational benefits help companies to manage resources better, improve decision-making and planning and better perform in the company departments. The ERP systems can provide information benefits to management using their centralized database and their ability to analyze data. The availability of immediate information and above all, on a national or even international basis, becomes more than necessary. The results of the research can be useful for strategic advantages like ERP systems, with their internal and external integration capabilities. Moreover, they will help organizations to achieve these strategic benefits. Keywords corporate, information technology, enterprise resource planning, communication, quality and utility.
Highlights
The information has never had more weight in our society than it does today
Communication and information system become for the majority of firms a critical factor in their success
Information was synonymous with power and holding it was often seen as a positive value
Summary
The information has never had more weight in our society than it does today. The business must continuously adapt to maintain its competitive advantage and be reactive in an uncertain environment and a rapidly changing society. These various applications could only communicate through interfaces: to improve the exchange of information between the various functions of the company, it was essential to implement integrated systems: these are the integrated management software packages «ERP» (Baglin, 2005) Information systems make it possible to link strategic intention and operational processes, in particular by modelling processes and creating the new organizational configurations which allow more ambitious strategies and above all make possible the evaluation and control of strategic management. Business systems include ERP software and related products such as APS (Advanced Planning and Scheduling), sales force automation, CRM (Customer Relationship Management) These business systems have several characteristics that have important implications for organizations that adopt them. The value of information systems for management control is introducing the management controller It amounts to defining the content of the various activities controller performs, his profile and hierarchical position, knowing that these vary according to the type of organization, their size; their need, their culture. Compared to the sector of activity criterion, most of the companies (30.4%) in the sectors are from the food industry sectors
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