Usability Improvement Through User Interface Design with Human Centered Design (HCD) Method on Junior High School Websites

Abstract

Menes Mathla'ul Anwar Central Junior High School is one of the schools that is trying to take advantage of technology in the world of education by having a profile website that is used for school purposes. Based on observations and interviews, the school still feels dissatisfied with the User Interface and User Experience of the existing website due to poor navigation naming and some things that still do not meet the needs of the school. In the initial design evaluation using the System Usability Scale (SUS) method, it shows that the Menes Mathla'ul Anwar Central Junior High School website has an average usability score of 35.42 with an acceptance rate that is in the not acceptable category. This study intends to evaluate usability and provide user interface recommendations in the form of a prototype on the Menes Mathla'ul Anwar Central Junior High School website. Data collection begins with an observation then a literature study, and interviews. For the design, Human Centered Design (HCD) is used, which consists of four stages of the Problem, namely analysis of the context of use, analysis of user needs, making of solution designs, and evaluation of solution designs. The results of the evaluation of the solution design using the Heuristic Evaluation (HE) and System Usability Scale (SUS) methods indicate that the designed solution design is considered good enough and users can interact effectively and easily. The HE method shows that the solution design only has 4 problems, 3 of which fall into the low-priority category, and 1 of them falls into the category that does not affect the user. Meanwhile, in the SUS method, the average score for the website design solution usability is 70,93 with the acceptance rate in the acceptable category