Abstract
In the recent years, mobile is found to be useful since they allow the user to perform more tasks in a mobile context. However, this usefulness come at the expense of the usability of these devices in some contexts. Thus, usability becomes an important factor in the adoption of mobile applications (such as mobile tracking applications, mobile health and mobile learning), which are often used by people who have problems when using mobile devices and who have a limited experience of technology. It’s critical in the Mobile domain to ensure the success of mobile applications. Despite some studies review usability evaluation, regrettably there are no systematic literature reviews focused on usability evaluation of mobile tracking applications. Consequently, in this study, the researchers strive to present the results of a systematic literature review (SLR) involving the use of usability evaluation techniques in Mobile tracking applications. Based on three research questions, the results indicated that, there are three kinds of the Mobile tracking applications namely: information tracking, location tracking and information and location tracking. In addition, and regard to the techniques used to evaluate the usability, the experimental study was the regularly used in the selected studies. Finally, the results shown that, for characteristics were frequently exploited to measure the usability of mobile tracking application are: Effectiveness, Efficiency, Usefulness and Accurate. This study is valuable for the researchers who need to evaluate the usability for any new mobile application through explored the appropriate methods used to evaluation the usability and indicators required for this purpose.
Highlights
Mobile devices are becoming gradually popular, among consumers [1], [2], and have already reached over one billion mobile subscribers [3]
With regard to the first research question, it is discovered the categories of mobile tracking applications
Second research question explored the usability evaluation methods harnessed via previous studies for assessing mobile tracking apps
Summary
Mobile devices are becoming gradually popular, among consumers [1], [2], and have already reached over one billion mobile subscribers [3]. The most popular mobile technology now is Smartphone. Worldwide information shows that one out of iJIM ‒ Vol 14, No 5, 2020. Five people own the smartphone [4]. Smartphone is more sophisticated computing ability and connectivity as compared to mobile phones. The extended input mode is supplied with a touch sensitive display. Though in 1992, IBM had created its first touchscreen smartphone, called Simon Personal Communicator; Ericsson R380 launched in 2000 was the first mobile phone to be commercialized as a "smartphone"
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