Unite and Engage: Positive Experiences and Work Engagement through Digital Tools

Since the last century, user experience has been regarded as a key concept in the process of product and service design. With the development of positive psychology, the transformation from negative to positive user experience has also taken place in the field of user experience; it emphasizes exploring the future possibility of positive user experience rather than just solving existing problems. Based on the research and analysis of existing literature, this study makes it clear that positive user experience research should be based on the “positive experience,” and arousing a positive emotion is conducive to improving positive user experience. On this basis, the product emotion theory is applied to the analysis process of “positive experience.” Through word frequency screening, thematic analysis, and correlation calculation, the relationship between product stimulus (object, activity, and identity) and user concern (goal, attitude, and standard) based on positive “user comments” is constructed, and positive user experience is understood from multiple levels. Based on the comment score, the positive user experience interval is divided in order to clarify the improvement direction. Finally, taking the “Angel Orange” unmanned retail terminal as an example, this study carried out an empirical analysis. As an exploratory study, this study can provide some insights into the quantitative research process of positive user experience design that evokes positive emotions from a user’s “positive experience” story.

Aim: This study aimed to evaluate self-reported digital health literacy levels and work engagement among nurses in the United Arab Emirates (UAE), while also examining associations with demographic factors and the interplay between digital health literacy and work engagement. Background: The integration of digital technologies into healthcare has transformed patient care, clinical practice, and administration. Nurses, as frontline practitioners, play a crucial role in utilizing digital tools to enhance patient interactions and navigate complex healthcare systems. Methods: Between May and August of 2024, 364 nurses in the United Arab Emirates participated in a cross-sectional design study. A standardized 21-item self-reported Digital Health Literacy questionnaire and a 9-item Utrecht Work Engagement Scale were administered. Descriptive statistics were used, with t-tests, ANOVA, correlations, and multiple linear regression applied. Results: The average score for self-reported digital health literacy (3.05 ± 0.57) and work engagement (4.83 ± 1.13) was high. Gender, age, work experience, and education level showed varying patterns of association with self-reported DHL and work engagement across total and subscale scores. Education level was significantly associated with self-reported DHL but not with work engagement. The overall work engagement score and its subscales were positively correlated with self-reported DHL. Conclusions: Our findings provide a robust basis for subsequent research on DHL and work engagement. These findings support the relevance of self-reported DHL as a factor associated with nurses’ work engagement in digitally intensive healthcare settings. The study reveals that nurses reported high levels of digital health literacy and work engagement.

Rapid digital transformation in healthcare requires nurses to effectively use digital communication tools and apply technology safely in clinical practice. Despite this need, limited evidence exists on how nurses’ digital competency functions as a job resource that enhances work engagement and task performance, particularly in Saudi Arabia. Thus, this study examined the relationships between digital competency, work engagement, and task performance among nurses working in Saudi Arabia. A cross-sectional study using convenience sampling was conducted among 122 direct care nurses. Data were collected using the Digital Competence Questionnaire, Utrecht Work Engagement Scale, and Individual Work Performance Questionnaire. Descriptive statistics, correlation analyses, multiple regression, and mediation analyses were performed. Most participants were female (76.2%) and aged 29 years or younger (32%). Nursing experience varied, with 32% reporting 1–5 years of experience and 28.7% reporting more than 15 years. The majority held a bachelor’s degree or lower (86.1%) and were Saudi nationals (67.2%). Nearly half worked rotating shifts (49.2%), and 43.4% were employed in public hospitals. Participants reported moderate levels of digital competency (M = 3.52, SD = 1.12) and task performance (M = 3.31, SD = 1.03), while work engagement was relatively higher (M = 4.47, SD = 1.54). Work engagement was positively associated with digital competency (r = .254, p = .005) and strongly associated with task performance (r = .481, p < .001). Digital competency was also positively related to task performance (r = .394, p < .001). Saudi nationality was the only sociodemographic variable significantly associated with work engagement, with Saudi nurses reporting higher engagement (r = .242, p = .008). Both digital competency and work engagement were significant predictors of task performance, and work engagement partially mediated the relationship between digital competency and task performance. Digital competency can enhance nurses’ task performance directly and indirectly through increased work engagement. Strengthening nurses’ digital skills may therefore promote engagement and improve performance outcomes. These findings highlight the need for organizational strategies that prioritize digital competency to support workforce effectiveness and sustain high-quality nursing care in digitally evolving healthcare systems.

We aimed to determine the extent to which the 3 dimensions of basic psychological need satisfaction (i.e., autonomy, competence, and relatedness) explain the association between supervisory mentoring and newcomers' work engagement. Participants were 438 work newcomers living in a large coastal city in eastern China. We assessed supervisory mentoring, basic psychological need satisfaction, and work engagement in 3 time waves, each spaced 1 month apart. Findings indicated that supervisory mentoring was positively related to newcomers' work engagement, and that this relationship was mediated by the 3 dimensions (need for autonomy, competence, and relatedness) of basic psychological need satisfaction. This provides a perspective for supervisors to improve newcomers' work engagement by enhancing the satisfaction of their basic needs.

BackgroundReminiscence therapy through music is a psychosocial intervention with benefits for older patients with neurocognitive disorders. Therapies using virtual or augmented reality are efficient in ecologically assessing, and eventually training, episodic memory in older populations. We designed a semi-immersive musical game called “A Life in Songs,” which invites patients to immerse themselves in a past era through visuals and songs from that time period. The game aspires to become a playful, easy-to-use, and complete tool for the assessment, rehabilitation, and prevention of neurocognitive decline associated with aging.ObjectiveThis study aimed to assess the user experience (UX) associated with the newly designed serious game.MethodsAfter one or several sessions of the game guided by the therapist, patients of the geriatric wards were asked to answer questions selected from 2 widely known UX scales (AttrakDiff and meCUE [modular evaluation of the components of user experience]) with the therapist’s help. The internal consistency of the UX dimensions was assessed through Cronbach α to verify the validity of the dimensions. The level of engagement of the patient throughout the experimental session was also assessed following an internally developed scale, which included 5 levels (interactive, constructive, active, passive, and disengaged behaviors). UX mean scores were computed and presented graphically. Verbal feedbacks were reported to support the quantitative results.ResultsOverall, 60 inpatients with a mean age of 84.2 (SD 5.5) years, the majority of whom were women (41/60, 68%), were included. Their score on the Mini-Mental State Examination (MMSE) ranged between 12 and 29. A majority of patients (27/56, 48%) had no major neurocognitive disorder (MNCD), 22/56 (39%) had mild MNCD, and 7/56 (13%) had moderate MNCD. The results revealed very positive UX with mean values beyond the neutral values for every UX dimension of both scales. The overall mean (SD) judgment was rated 3.92 (SD 0.87) (on a scale of −5 to 5). Internal consistency was acceptable to good for the emotional dimensions of the meCUE. Questionable to unacceptable consistency was found for the other UX dimensions. Participants were mostly active (23/60, 38%) and constructive (21/60, 35%).ConclusionsThese findings demonstrated a very good appreciation of the game by geriatric inpatients. Participants’ and health care professionals’ verbal comments strongly aligned with the quantitative results. The poor internal consistency in the UX dimensions reflected the high heterogeneity among the included patients. Further studies are needed to evaluate the potential benefits of clinical factors such as neurocognitive functions, mood, depression, or quality of life.

This study evaluates the user experience of the ShopeePay digital wallet application using the User Experience Questionnaire (UEQ) method. The research assessed six dimensions of user experience: attractiveness, clarity, efficiency, reliability, stimulation, and novelty, using a questionnaire completed by 100 active users aged 18-35. Results revealed that ShopeePay provides a positive user experience, with the highest scores for attractiveness (4.43) and clarity (4.45), indicating an appealing and user-friendly design. Despite strong performance, issues such as less intuitive navigation and limited personalization options were identified. Recommendations include improving navigation structure, adding features such as expense analysis and reminders, and offering personalization options to enhance user satisfaction.

This study evaluates the user experience of the ShopeePay digital wallet application using the User Experience Questionnaire (UEQ) method. The research assessed six dimensions of user experience: attractiveness, clarity, efficiency, reliability, stimulation, and novelty, using a questionnaire completed by 100 active users aged 18-35. Results revealed that ShopeePay provides a positive user experience, with the highest scores for attractiveness (4.43) and clarity (4.45), indicating an appealing and user-friendly design. Despite strong performance, issues such as less intuitive navigation and limited personalization options were identified. Recommendations include improving navigation structure, adding features such as expense analysis and reminders, and offering personalization options to enhance user satisfaction.

University teachers are key contributors to achieving the objectives of Education for Sustainable Development (ESD), and their work engagement directly influences teaching quality, research productivity, and student development. However, the role of teachers’ internal resources in promoting work engagement has received limited empirical attention, particularly in Eastern cultural contexts. Based on the Job Demands–Resources (JD-R) model, this study examines how the satisfaction of basic psychological needs affects university teachers’ work engagement, with organizational identification and job satisfaction serving as potential mediators. A total of 483 participants completed the survey, and data were analyzed using mediation analysis. Results indicated that basic psychological need satisfaction was positively associated with teachers’ work engagement. Furthermore, organizational identification and job satisfaction both mediated this relationship, individually and sequentially, thereby enhancing teachers’ engagement through a chain mediation mechanism. These findings shed light on the psychological processes underlying university teachers’ work engagement and provide theoretical and practical implications for fostering sustained motivation and proactive participation in ESD-related teaching and research. This study also contributes to extending the application of the JD-R model in higher education settings.

PurposeInvestigating the role of leadership during the COVID-19 pandemic in maintaining the well-being and performance of the medical personnel, as frontline workers, is of major importance. The aim of this study was to investigate the relationships between engaging leadership in health care during COVID-19 pandemic and followers’ work engagement and performance and to test the mediating role of followers’ basic psychological need satisfaction in these relationships.Design/methodology/approachA cross-sectional study was conducted on a sample consisting of 200 health-care employees. Data were collected starting with May 2020 and ending with November 2020, during the COVID-19 pandemic. Participants reported on the engaging leadership of their direct supervisor and on their own psychological need satisfaction, work meaningfulness, work engagement and quality of care.FindingsThe positive association between engaging leadership and followers’ work engagement was fully mediated by followers’ basic needs satisfaction. The relationship between engaging leadership and followers’ quality of patient care was not supported. Work meaningfulness did not mediate the link between engaging leadership and followers’ engagement.Practical implicationsBy meeting followers’ needs for autonomy, competence and relatedness, engaging leaders can stimulate followers’ work engagement during outbreaks and other similar crises. Managers in health care may maintain a high level of followers’ work engagement during crises if they adopt an engaging leadership style.Originality/valueThe study investigated for the first time the role of meeting the psychological needs of health-care workers by leaders during a health-care crisis.

BackgroundAdolescence is a critical period for establishing lifelong health habits, yet many adopt unhealthy behaviors, leading to obesity and other non-communicable diseases. Mobile apps offer a promising platform for delivering health interventions through education. Usability testing is essential to ensure mobile app features align with adolescent preferences and promote sustained behavior change.MethodsWe conducted an experimental usability study from June to August 2024 in Jakarta, Indonesia targeting adolescents aged 15–18 who used the EatsUp® mobile application. Participants engaged with the app for seven consecutive days, completing daily tasks and a user experience questionnaire. User experience was assessed across six domains—Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty—using a 7-point Likert scale. Descriptive statistics were used to analyze the data, which were compared against established user experience benchmarks.ResultsA total of 30 high school students participated (mean ± SD age 16 ± 0.70 years), of whom 23 (76.7%) were female. Most participants (90.0%) used the EatsUp® application for at least seven consecutive days. The app received positive and high user experience ratings across all six parameters, with mean scores exceeding 0.8. Compared to the benchmark data from previous UEQ studies, the app ranked in the “Excellent” category (top 10%) for five parameters, while Perspicuity was rated as “Good” (top 25%).ConclusionThe EatsUp® app demonstrated strong usability, with an overall positive user experience. It ranked as “Excellent” in five user experience parameters except perspicuity, making it well-suited for adolescents. However, perspicuity needs improvement to enhance ease of use. Study limitations include a predominantly female sample from Jakarta-based schools, limiting generalizability. Future studies should include a more diverse population and explore features like gamification to enhance long-term engagement.

As information and communication technology continues to advance rapidly within the healthcare sector, digital literacy and nursing informatics competency have become fundamental skills required for nurses. Nurses with digital literacy and nursing informatics competency exhibit enhanced nursing performance, high productivity, and improved work efficiency. Research remains limited on how digital literacy and nursing informatics competency influence nursing outcomes, such as burnout and work engagement. Therefore, this cross-sectional exploratory study utilized the framework of the Job Demands–Resources (JD-R) model to investigate how digital literacy and nursing informatics competency function as job resources and influence nurses’ burnout and work engagement. In June 2025, 130 nurses working in inpatient wards, intensive care units, and emergency unit of a tertiary hospital in South Korea were recruited using convenience sampling. Participants completed a questionnaire measuring their digital literacy, nursing informatics competency, positive organizational culture, work demands, burnout, and work engagement. In total, 130 valid questionnaires were analyzed using multivariable linear regression. Mediation analyses were performed to examine whether positive organizational culture mediates the relationship between digital literacy or nursing informatics competency and work engagement. Positive organizational culture fully mediated the relationship between digital literacy and work engagement (direct effect = 0.420, 95% CI [-0.142, 0.982]; indirect effect = 0.349, 95% CI [0.108, 0.623]). Nursing informatics competency was also found to indirectly affect work engagement through positive organizational culture (indirect effect = 0.072, 95% CI [0.006, 0.170]). This study extends the JD-R framework, by indicating that digital literacy and nursing informatics competency may operate as a personal resource that facilitates greater work engagement indirectly through the organizational resource of positive nursing culture. It emphasizes the interdependence between personal and organizational factors in shaping nurses’ work engagement. Therefore, strengthening nursing organizational culture is essential. Within such a positive culture, educational programs designed to improve nurses’ digital literacy and nursing informatics competency may further promote their work engagement.

The paper originates from the idea that in the field of information visualization, positive user experience is extremely important if we wish to see users adopt and engage with the novel information visualization tools. Suggesting the use of product reaction card method to evaluate user experience, the paper gives an example of FrbrVis prototype to demonstrate how the results of this method could be analysed and used for comparing different designs. The authors also propose five dimensions of user experience (UX) that could be gathered from reaction cards and conclude that the results from reaction cards mirror and add to other performance and preference indicators.

A positive user experience is one of the deciding factors in the success of information systems such as digital libraries. But being a relatively new area of research, the concepts constituting a user experience do not have a strong framework and are also not easy to measure. The paper looks at the possibility of using results from reaction cards to identify meaningful concepts as well as suggests a new way of analysing the dimensions of user experience.Keywordsuser experienceevaluationmethodologyreaction cards

The present study examines whether mothers’ positive work-related experiences, work engagement and recovery from work, are indirectly linked to their children’s life satisfaction via mothers’ perceived life satisfaction and closeness with their children. Theoretically the study is based on the spillover and crossover models of work–family interface with a particular focus on positive interface, as this is a gap in the existing research. The sample consisted of 671 Finnish mother–child dyads. Survey-based data were analyzed using structural equation modeling. The results showed that mothers’ work engagement and recovery from work were positively and indirectly associated with children’s life satisfaction via mothers’ life satisfaction and closeness with their children. The findings suggest that work-to-family crossover of positive work-related experiences does indeed occur from mothers to children. Employers should pay attention to mothers’ work engagement and recovery from work, because these positive work-related experiences are likely to promote mothers’ life satisfaction and a positive mother–child relationship which, in turn, may be reflected in children’s life satisfaction. Job resources and mental detachment from work while not working are vital for work engagement and recovery from work, and should be promoted.

The study aimed to assess the basic psychological need satisfaction and how it affects employees' work engagement in Tangub City Global College, Tangub City, during the school year 2023-2024. Survey, descriptive, and correlational research methods were used in the study using the questionnaire checklist, weighted mean, standard deviation, and Spearman Rank-Order Correlation Coefficient. The results showed that the respondents rated their satisfaction with basic psychological needs as very satisfied and their level of work engagement as "very highly engaged." Furthermore, the study found a strong and positive connection between basic psychological need satisfaction and work engagement among employees. Employees who strongly affirm their work engagement also highly affirm their basic psychological need satisfaction. To continually sustain or maintain the employees' management trust and work commitment to the institution, the Tabgub City Global College, Tangub City, must keep a team of highly motivated and satisfied employees. The management should ensure that they build a more satisfied workplace and drive higher employee physical engagement.