Abstract
It is inevitable for state government-linked companies (SGLCs) or state-owned enterprises (SOEs) nowadays to respond ingeniously to many business trials and tribulations. Since these companies faced intense challenges in a very dynamic business environment, this research intends to offer recommendations to address them. Essentially, this exploratory research reviewed the literature relevant to the topic and identified the research gaps to formulate two research propositions for testing this research. The data were collected using in-depth interviews from 19 head of departments in 19 state government-linked companies. The findings indicate several emerging themes such as company policies, leadership, process improvements, consultative attitudes and community engagement are important efforts to heed for improvement in the service delivery system. These findings are useful to trigger other SGLCs and SOEs into achieving successful performance on the service delivery system by paying attention to the provided information.
Highlights
The Covid-19 pandemic has forced governments to take various measures to prevent its spread including closing borders and quarantine measures against the virus have become mandatory measures for the general populations
This research is designed to stimulate an understanding on the service delivery system preference to successful performance of state government-linked companies (SGLCs) or state-owned enterprises (SOEs) employees own self-descriptions and is qualitative, exploratory, and descriptive in nature, using an interpretivist perspective
A renewed conceptual framework of service delivery system for SGLCs and SOEs and its impact on successful performance have emerged as a consequence of the qualitative investigation
Summary
The Covid-19 pandemic has forced governments to take various measures to prevent its spread including closing borders and quarantine measures against the virus have become mandatory measures for the general populations. Staying resilient in business is no longer an option as it is a must for companies to be innovative to remain competitive This situation has affected the state government-linked companies (SGLCs) or state-owned enterprises (SOEs) into providing an effective service delivery system. Tan (2008) further asserts that good governance, knowledge resource development, incorporating community social responsibility, effective leadership and underlining corporate culture as critical factors to achieving successful performance. Despite their corporate status, GLCs are unique commercial organisations because they still have to strike a balance with the public policy objectives (Powell, 1987). The term "government-linked companies" (GLCs) is used interchangeably in this study to refer to State Government-Linked Companies (SGLCs) and State-Owned Enterprises (SOEs)
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: International Journal of Academic Research in Business and Social Sciences
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
