Understanding Guests’ Multisentiment Responses to Hotel Innovation

This chapter performs a bibliometric analysis on innovation in hotels field. More specifically, it maps the current research front on innovation in hotels field based on 287 papers published in refereed journals indexed to the Scopus database. Using the VOSviewer software and the bibliographic coupling method, it was possible to identify and systematize the main research streams of this field: 1) technological innovation, 2) sustainable innovation, 3) innovative work behavior, 4) market orientation' role in promoting innovation, 5) knowledge-based resources as a driver of innovation and performance as an outcome of innovation, 6) service innovation, 7) knowledge sharing and management as a key factor for innovation, 8) innovation ambidexterity, 9) innovation in time of crisis, and 10) learning approach as a source of innovation. The findings presented in this chapter will enable future authors studying innovation in hotels to focus their studies more effectively.

This chapter performs a bibliometric analysis on innovation in hotels field. More specifically, it maps the current research front on innovation in hotels field based on 287 papers published in refereed journals indexed to the Scopus database. Using the VOSviewer software and the bibliographic coupling method, it was possible to identify and systematize the main research streams of this field: 1) technological innovation, 2) sustainable innovation, 3) innovative work behavior, 4) market orientation' role in promoting innovation, 5) knowledge-based resources as a driver of innovation and performance as an outcome of innovation, 6) service innovation, 7) knowledge sharing and management as a key factor for innovation, 8) innovation ambidexterity, 9) innovation in time of crisis, and 10) learning approach as a source of innovation. The findings presented in this chapter will enable future authors studying innovation in hotels to focus their studies more effectively.

Focus issue: Artificial intelligence in medical physics.

Watching news is important for preadolescents, but it may also harm their well-being. This study examined whether applying insights from positive psychology to news production can reduce this potential harm, by reducing negative emotional responses and enhancing positive emotional responses to negative news, and by encouraging prosocial intentions. Moreover, we explored whether peer discussion strengthened these effects. Preadolescents (n = 336; 9–13 years old; 48.5% female) were exposed to either constructive (solution-based news including positive emotions) or nonconstructive news. Subsequently, half of the children assigned to the constructive and the nonconstructive condition participated in a peer discussion. The findings showed that exposure to constructive news resulted in more positive emotional responses and less negative emotional responses as compared to nonconstructive news. Moreover, discussing the news with peers led to more positive and less negative emotional responses among preadolescents who watched the nonconstructive newscast, and to more prosocial intentions among preadolescents who watched constructive news. In all, constructive news reporting and peer discussion could function as tools to make negative news less harmful for preadolescents.

This study explores the influence of service quality on bank customers' emotional and behavioural responses, emphasising its significance in refining customer relationship management. The research employs Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyse data from 213 bank customers through organised questionnaires. The study aims to authenticate a proposed conceptual model that inspects the relationships between different dimensions of service quality and their effects on customer emotions and behavioural intentions. The findings essentially check the hypothesised relationships, with one notable exception: tangible service elements, such as physical facilities and appearance, do not significantly affect customers' emotional responses during service encounters. However, other dimensions of service quality, particularly those related to well-informed and receptive staff, play a crucial role in determining customer emotions and subsequent behaviours. The findings indicate that high-quality service fosters positive emotional experiences, enhancing customer satisfaction, trust, and loyalty. This study offers novel insights into how service quality affects customer perceptions and behaviours in the banking sector. Unlike previous research on overall satisfaction, this study climaxes the distinct role of emotional engagement in influential behavioural outcomes. The practical implications are essential for banks seeking to improve their service strategies. By investing in staff training, enhancing responsiveness, and fostering a customer-centric approach, banks can strengthen emotional influences with customers, ultimately leading to increased retention and long-term loyalty.

Trends in food sensory science

Introduction: The COVID-19 pandemic significantly impacted the wellness and health of individuals, particularly healthcare staff. Effective coping mechanisms have been identified as crucial in managing emotional responses Objectives: This study aimed to assess the emotional response and coping strategies among nurses working in COVID referral hospitals in Morang district. Methodology: A cross-sectional online questionnaire survey was conducted from June to October 2021, employing total population enumeration technique with 350 nurses. Emotional responses were assessed using the PANAS-GEN scale, and coping strategies were evaluated using a modified Brief Cope Inventory (BCI). Statistical analyses included Mann-Whitney U-test, Kruskal-Wallis test, Pearson linear correlation, and multiple linear regressions. Results: The majority of participants (84.6%) were aged 21-30 years, and 97.1% were female. Emotional-focused coping was slightly higher among nurses aged over 31 and those with two or more children (p=0.019). A significant relationship was observed between coping strategies and emotional response. Both positive and negative emotional responses correlated with problem-focused coping (p < 0.001 and 0.017). Problem-focused coping significantly influenced positive (p < 0.001, CI 17.044-27.254) and negative responses (p=0.000, CI 16.467-26.104). Additionally, emotion-focused coping was a significant factor in negative response (p=0.001, CI 0.062-0.246). Conclusion: Emotional coping was slightly higher among nurses over thirty-one years old and those with two or more children. Positive and negative emotional responses were associated with problem-focused coping, indicating its influence on both types of responses. Moreover, emotion-focused coping was linked to negative responses.

The previous research has failed to comprehensively examine the relationship between the negative emotional responses of customers and negative customer behaviors that may arise despite efforts towards service recovery fairness. Accordingly, this study investigated the relationship between service recovery fairness and customers’ emotional responses by classifying members of a fitness club who encountered service failure into positive and negative categories. A survey was carried out to gather data from members of fitness clubs in Korea who have encountered service failures using a convenience sampling method. Service recovery fairness had a positive influence on customers' favorable emotions and a negative effect on their unfavorable emotions. It was discovered that positive emotions had a positive effect on intentions to recommend and loyalty while having a negative impact on intentions to switch upon investigating the impact of customers' emotional responses on their behavioral responses. Conversely, negative emotions were shown to have a negative impact on intentions to recommend and loyalty, yet a positive impact on intentions to switch. Fitness clubs must enhance service recovery fairness after a service failure to manage customer emotions and establish long-term relationships.

Artificial intelligence (AI) promises to change health care, with some studies showing proof of concept of a provider-level performance in various medical specialties. However, there are many barriers to implementing AI, including patient acceptance and understanding of AI. Patients' attitudes toward AI are not well understood. We systematically reviewed the literature on patient and general public attitudes toward clinical AI (either hypothetical or realised), including quantitative, qualitative, and mixed methods original research articles. We searched biomedical and computational databases from Jan 1, 2000, to Sept 28, 2020, and screened 2590 articles, 23 of which met our inclusion criteria. Studies were heterogeneous regarding the study population, study design, and the field and type of AI under study. Six (26%) studies assessed currently available or soon-to-be available AI tools, whereas 17 (74%) assessed hypothetical or broadly defined AI. The quality of the methods of these studies was mixed, with a frequent issue of selection bias. Overall, patients and the general public conveyed positive attitudes toward AI but had many reservations and preferred human supervision. We summarise our findings in six themes: AI concept, AI acceptability, AI relationship with humans, AI development and implementation, AI strengths and benefits, and AI weaknesses and risks. We suggest guidance for future studies, with the goal of supporting the safe, equitable, and patient-centred implementation of clinical AI.

This study attempted to provide beauty salons with useful data needed to make profits by making customers clearly aware their distinctiveness through beauty salon selection attributes after investigating the influence of such attributes on customers’ emotional responses and behavioral intention. For this, a questionnaire survey was performed, and a total of 341 copies were used for final analysis. The collected data were analyzed by frequency analysis, reliability analysis and multiple regression analysis, using SPSS 24.0, and the results found the followings: First, beauty salon selection attributes were divided into products, convenience facilities, human services and interior image. In addition, customers’ emotional responses were classified into cognitive and emotional responses while behavioral intention remains in a single dimension. Second, beauty salon selection attributes had a positive effect on customer’ emotional response and behavioral intention with statistical significance. The above results confirm that beauty salon selection attributes affect customer emotions and at the same time induce positive customer behavior. In other words, they could be a good means of marketing to attract customers. It is anticipated that there would be further studies with more diverse age ranges and regions through the segmentation of variables.

This paper presents the results of a bibliometric analysis of published academic research on innovation in hotels. In particular, it aims to analyze the conceptual structure of the field, covering the period until October 2020, and predict emerging trends. This approach provides an exhaustive analysis of 334 papers collected from the Scopus database. Co-word analysis used to identify the conceptual structure reveals four clusters: (1) technological innovation, (2) innovativeness and innovation strategy, (3) knowledge and employee innovative behavior, and (4) performance as an outcome of organizational capability to innovate. The present study contributes to the literature by increasing the accumulation of knowledge on research topics, providing an up-to-date review on hotel innovation literature, and setting forth an agenda for future research.

In conditions of the modern market successful management of placement enterprises requires strategic and innovative approaches to updating the quality characteristics of products and services, because now is the time of high technologies and automated systems that greatly simplify and accelerate work, almost the whole world develops, implements and implements innovative technologies in many areas of activity, including industry hospitality. At the same time, the world and Russian practice of implementing innovations in hotels shows their uneven distribution at the regional level. The introduced innovations of the most high-tech hotels in the world are analyzed. Technological innovations are stated to make the process of serving guests more convenient, faster and safer. In Russia, most of the hotels that use modern high-tech innovations are located in the capital. Based on the domestic and international experience of innovative development of the hotel business, there has been developed a model for using the hotel innovations at the regional level, and the leading hospitality enterprises in Vladivostok are taken as an example. The innovations in the hotels Lotte Hotel Vladivostok (5 stars), Azimut (4 stars), Equator Art Congress Hotel (3 stars) are considered in detail. There has been considered the author's classification of innovative technologies in the hotel business. The systematization of the data of the innovation rating and the number of rooms of the Primorsky Kray, the hotel infrastructure of Vladivostok and the level of use of innovative technologies in the hotel enterprises of Vladivostok has been carried out.

Purpose: The purpose of this study is to examine the resulting meanings by identifying the structural relationships among crisis and risk communication, emotional response, reputation, and behavioral intention in tourism destinations. Methods: A theoretical study was conducted using existing academic research, and a questionnaire was formed based on this, and then a empirical investigation and analysis were conducted to understand the meaning of the result. Results: Crisis/risk types at tourist destinations formed a significant relationship in the relationship between Crisis/risk types and positive emotions in the relationship between tourists' emotional reactions,but no significant influencing relationship was formed between crisis/danger types and negative emotions. Crisis/risk response at a tourist destination has a significant effect on positive and negative emotions, which are emotional responses of tourists, in the relationship between tourists' emotional responses. Regarding the relationship between positive and negative emotional responses, which are emotional responses, positive emotions formed a significant relationship with the reputation of a tourist destination, but negative emotions did not form a significant relationship with the reputation of a tourist destination.The relationship between the reputation of a tourist destination and the behavioral intention of a tourist formed a significant influencing relationship. Conclusion: Crisis/risk situations appear everywhere, whether in everyday areas or tourist destinations. Recognition related to this should be carefully looked at by tourists, local businesses, and administrative agencies, and ultimately, it is judged that it will be recognized as a positive attitude toward tourism destinations.

Maternal frustration, emotional and behavioural responses to prolonged infant crying

Predicting the anticipated emotional and behavioral responses to an avian flu outbreak