Abstract
Customer expectations are creating specific demands upon managed care pharmacists for the 21st century. The AMCP Project, Pharmacy’s Framework for Drug Therapy Management in the 21st Century, holds our profession accountable for meeting the needs of our diverse customer base. 1 Readers of this article are encouraged to familiarize themselves with this important Academy project. The project should be of interest to employers, academicians, government officials, health plan administrators, pharmaceutical manufacturers, patients, nurses, and physicians. The Framework cites seven expectations commonly held amongst the professions’ customers. New information tools will be needed to meet or exceed these customer expectations. These new tools are going to be business intelligence and decision support systems. ■■ Decision Support Tools
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