Abstract
In this paper, we examine collaborative design projects in school contexts with many different stakeholders. We look at the value created for and by different stakeholders, focusing on value as a benefit, which is experienced – perceived and determined – by the beneficiaries themselves in the value co-creation process. As our focus is in “value-in-use”, i.e., value which emerges through activities taking place in a specific space, time, and context, we define value through subjective experience of people involved. We apply in our study the concept of value co-creation, where value is understood emerging from collaborative activity between actors participating in the activity. We see that the value co-creation lens provides a useful means for the CSCW community to scrutinize and make sense of collaborative design projects. We categorized the perceived value for each stakeholder and discuss how these categories can help in gaining a deeper understanding of the value gained in collaborative design work as well as how value co-creation lens in more general can be used as a tool in collaborative design projects.
Highlights
Computer-supported cooperative work (CSCW) research is concerned with collaboration among people supported by technology as well as other kinds of material artefacts
As our research questions: what kind of value emerges for different stakeholders in collaborative design work, and how could value co-creation lens help make sense of collaborative design process? To answer those, we examine four of our collaborative design projects conducted in school contexts, complementing that with more general data about projects in school environment
With the example of projects conducted in school contexts, we examine value co-creation through the benefits identified by different stakeholders and how they verbalize and describe their experiences after the collaborative activity
Summary
Computer-supported cooperative work (CSCW) research is concerned with collaboration among people supported by technology as well as other kinds of material artefacts. The focus has persistently been on people, practices, technologies, and artefacts as forming complex constellations that enable collaboration, or hamper it. An old concern that still prevails centers around the complexities involved with participatory design process among designers and users (Bratteteig and Wagner 2016; Ciolfi et al 2016; Kensing and Blomberg 1998). An extensive body of research on collaborative design work exists, this literature identifying various kinds of stakeholders involved in design in different kinds of contexts such as in museums, e-research, participatory citizenship, and healthcare, to mention some (e.g., Bjørn and Boulus-Rødje 2015; Borchorst et al.2009; Borning et al 2005; Bossen and Markussen 2010; Ciolfi et al 2016; Fitzpatrick and Ellingsen 2013; Karasti et al 2010; Lawrence 2006; Lee 2007)
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