Transitional challenges cycle of service offshoring delivery centres in Central and Eastern Europe

Abstract

Business process offshoring has been a vital element of global sourcing transitions across the past decades, and in the last few years its rapid growth has been observed in the region of Central and Eastern Europe (CEE). It had vital impact on the organisational level of global corporations and workers employed in the industry, as well as the policy and economic situation of the transition economies from the CEE area. The paper provides a descriptive, interpretative analysis of problems affecting managerial community of service offshoring industry in Poland, identified across the cycle of its three core phases: pre-transition, transitional project, post-transition.