Abstract
PurposeDescribes award‐winning training that has transformed TNT's archive services division.Design/methodology/approachExamines the reasons for the training, the form it took and the results it has achieved.FindingsReveals significant improvements in divisional profits, productivity, employee engagement, employee turnover and sickness absence; employees enjoy what they do, feel empowered and believe in their management team.Practical implicationsPoints out that TNT calculates it has saved £1,455,640, taking into account the cost of the training.Social implicationsDetails how training programs can change people's attitudes.Originality/valueHighlights how training helped to transform the division from underperformance to one of exemplary status.
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