Training and Flexible Workers in the New Information and Library Environment

Abstract

This paper reports the information technology training needs and opportunities of flexible information workers in the United Kingdom. It concludes that positive action should be taken to address the needs of flexible information workers, because currently they have fewer training opportunities than other workers. As information technology becomes increasingly widespread throughout the information sector, this lack of training for a substantial section of the information labour market harbours negative implications for overall levels of skill in the profession. The paper draws on qualitative data from semi-structured focus groups with flexible information workers and interviews with their managers. This is used to illustrate the training difficulties, as perceived by managers and workers, and also the training needs of flexible information workers. Examples from the case study organisations are presented to offer potential ways of counteracting these difficulties. The paper argues that statutory pressures, from both sex discrimination and health and safety legislation, demand that managers address the needs of flexible information workers