Abstract
Summary To build a bright future for our libraries, we have to get training right. Modern, high-tech, customer-service driven libraries must train and train and train. Training, like so many other management tools, has become a library spending imperative. It is one of the library director's sharpest tools for directing shifts in institutional culture and speeding changes in work and customer service. Training is paramount because only a few persons among the hundreds employed are fully prepared to work for us when they are first hired.
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