Tracking Digital Maturity in Museums: A Case Study of the Most Visited Museums in Ankara

PurposeDigital transformation is crucial for achieving high-quality development in the construction industry. Assessing the industry's digital maturity is an urgent necessity. The Digital Transformation Maturity Model is a potential tool to systematically evaluate the digital maturity levels of various industries. However, most existing models predominantly focus on sectors such as the Internet and manufacturing, leaving the construction industry comparatively underrepresented. This study aims to address this gap by developing a maturity model tailored specifically for digital transformation within the construction industry.Design/methodology/approachThis study leverages the Capability Maturity Theory and integrates the unique characteristics of the construction industry to construct a comprehensive maturity model for digital transformation. The model comprises five critical dimensions: industry environment, strategy and organization, digital infrastructure, business process and management digitization, and digital performance. These dimensions encompass a total of 25 assessment indexes. To validate the model's feasibility and effectiveness, a digital transformation maturity assessment was conducted within China's construction industry.FindingsThe results of the maturity assessment within the Chinese construction industry reveal that it currently operates at the third level of digital maturity (defined level). The industry's maturity score stands at 2.329 out of 5. This outcome indicates that the developed model is accurate and reliable in assessing the level of digital transformation maturity within the construction industry.Originality/valueThis paper contributes both practical and theoretical insights to the field of digital transformation within the construction industry. By creating a tailored maturity model, it addresses a significant gap in existing research and offers a valuable tool for assessing and advancing digital maturity levels within this industry.

Digital transformation has impacted all areas of life, including human resources management. Studying digital maturity is relevant because it can help organizations adapt to change and improve human resources strategies for successful transformation. This study explored the relationship between digital maturity, transformation, and human resources management and how organizations can use digital technologies to increase maturity and opportunities and cope with obstacles. Complex analysis, synthesis, induction, deduction, and analogy methods were used as methodical tools to analyse literary sources, information, and communication technologies. The importance of digital maturity for human resources management practices and processes and the digital transformation process in management functions was explored. The drivers, challenges, and outcomes associated with digital transformation initiatives were identified, and the impact of digital maturity and transformation on stability was analysed. The study also examined the possible trade-offs between maintaining stability and promoting development through digital technologies. The importance of continuous learning, training, and skill development in human resources management was assessed to achieve and maintain digital maturity. A conceptual framework focused on the relationship between sustainability and development in the context of digital maturity and transformation in human resources management, providing a comprehensive understanding of these dynamics. The research can help manage digital transformation effectively, provide helpful information for academic and practical human resources management applications, and bring a new perspective to the balance between sustainability and development

The increasing digitalization of business and society has brought major changes for organizations to transform in an effort to maintain their sustainability. Adaptation to technological developments that impact various adjustments to strategies, business processes, and organizational structures has become an integral part of being able to transformation. This transformation effort is accompanied by monitoring and evaluation to ensure conformity of the transformation with digital transformation maturity level standards. This study proposes an independent digital maturity measurement model (DX-SAMM Digital Transformation Self-Assessment Maturity Model) that allows companies to classify their achievement of digital maturity. The expansion of existing digital maturity measurement models to include multidimensional engagement that dominates Digital Transformation is the focus of the research objectives. Overall, seven dimensions and twenty-one sub-dimensions were defined to measure the maturity level of digital transformation in organizations. This digital maturity measurement application considers various dimensions related to Digital Transformation, namely Strategy, Organizational Structure, Technology, Employees, Customers, Business Processes, and Culture. The Digital Transformation maturity level standard used adopts SPICE. It is part of the ISO/IEC 3300XX family of standards, which specifically serves as a maturity reference for established structures. Case studies as empirical tests of model implementation are presented in this study.

Although there is no fixed definition for digital maturity, it can be concluded that digital maturity refers to the ability of an organization to use digital technology effectively and efficiently in achieving its strategic goals. This research proposes a new framework to assess the digital maturity of local governments called the Digital Maturity Model for Local Governments in Indonesia (DMM-LGI). The framework has two main dimensions, namely technology adoption and organizational readiness. This research method uses a mixed approach, combining quantitative and qualitative research methods. The research process begins with a literature review from scopus-indexed journals, followed by the formulation of a digital maturity framework, measuring the level of digital maturity, identifying a certain level, and providing recommendations for further digital transformation. The results showed that the digital maturity of the local government of Karanganyar regency was at the level of average digitalization, where the main obstacle was that there were limitations in aspects of adequate and quality human resources (HR). In addition, the excessive number of applications and information systems poses new problems, especially related to integration and interoperability. The suggestion for future research is that the concept of digital maturity is dynamic, nothing is fixed and will continue to evolve as science and technology advance

Aim/purpose – In line with the general trend of digitalization and changing customers’ needs and preferences, insurance companies have increasingly applied digital technology to their business. This digital transformation should enhance insurance companies’ efficiency and provide further advantages. Therefore, this study’s main aim is to analyze the current relationship between the digital maturity of Croatian non-life insurers and their efficiency. Design/methodology/approach – The empirical analysis is based on the data collected via an online survey on a sample of Croatian non-life insurers and from the insurance companies’ financial statements. The data was analyzed using the Digital Maturity Model 5.0 by Forrester Research, Inc., Data Envelopment Analysis, and correlation analysis. Findings – The surveyed Croatian non-life insurance companies have achieved the sec- ond level of a four-level digital maturity scale, on average. Although the digital trans- formation of insurance companies is a promising efficiency driver, the current level of digital maturity of Croatian non-life insurance companies is not positively related to their efficiency. Research implications/limitations – The research has implications for insurance com- panies regarding their path of digital transformation, as well as for the regulators estab- lishing an adequate regulatory framework to encourage the digital development of insurance companies. The objective limits of the research refer to the means of mea- suring digital maturity and the sample size. The research is limited to the Croatian insur- ance market. Originality/value/contribution – Analysis of the efficiency of insurance companies from the information technology perspective is rare in the academic literature, and this issue has not been investigated using a sample of Croatian insurers. The research con- tributes to advancing knowledge on the relationship between digital maturity and insur- ance companies’ efficiency.1 Keywords: digital transformation and maturity, efficiency, Croatian non-life insurance companies. JEL Classification: G22, C67, D22

This paper presents a digital transformation maturity self-assessment model. The main objective of this model is the diagnosis and the evaluation of the digital maturity of a hospital as a key main in the Moroccan pharmaceutical supply chain. A literature review was conducted for investigating digital maturity models and tools used. A total of 49 relevant works were retrieved, representing 49 distinct maturity models and tools in various domains. The works were inductively analysed, and the maturity model dimensions were extracted and consolidated into a Digital Maturity Assessment Model (DMAM). The resulting DMAM consisted of 4 dimensions: IT & Digital Technologies, Strategy & Processes Management, Human Resources & Culture, and Supply Chain & Patient Journeys Management. Each dimension is further divided into several sub-dimensions, totally 65 sub-dimensions are identified, that can be assessed by the 4 digital maturity levels proposed. The comparison of the proposed digital maturity dimensions and sub-dimensions with the existing models/tools shows a clear and important contribution in the field of digital transformation assessment: the introduction of a new dimension ‘Supply Chain and Patient Management’, that was developed in response to practitioner needs and organizational factors in pharmaceutical supply chain.

Digital transformation of healthcare requires effective tools for assessing the digital maturity of medical organizations. This study is aimed at developing a methodology for assessing digital maturity adapted to the specifics of the health care system of the Russian Federation. The work includes the analysis of regulatory legal acts, identification of key criteria for assessing digital maturity, grouped into blocks, and development of an algorithm for calculating the level of digital maturity of medical organizations. The proposed methodology provides the ability to objectively assess, identify problem areas and develop recommendations for improving the digital maturity of organizations.Objective. To develop a methodology for assessing the digital maturity of medical organizations, which takes into account the specifics of the healthcare system of the Russian Federation, allows for a comprehensive and objective assessment of the level of digital maturity and the formation of recommendations to improve the processes of digital transformation.Materials and methods. A working group of 14 experts with experience in healthcare and digital transformation was formed to develop the methodology. Regulatory legal acts and existing approaches to digital maturity assessment were analyzed. Based on the expert survey, key criteria grouped into five blocks were identified. Indicators and calculation algorithms were developed for each block, which ensures objectivity, transparency and the possibility of automating the assessment.Results. The developed methodology for assessing the digital maturity of medical organizations allows to objectively determine the level of their readiness for digital transformation. It covers the main aspects of digitalization, providing a comprehensive approach to analysis. The methodology also makes it possible to identify key problems that hinder digital transformation and form recommendations for their elimination. This makes it an effective tool for increasing the level of digital maturity of healthcare organizations and improving the quality of services provided.Conclusion. The developed methodology for assessing the digital maturity of medical organizations is a universal tool for objective and systematic assessment of the level of digital maturity. It takes into account the peculiarities of the structure and activities of organizations, ensuring adaptability to different conditions and levels of healthcare. The methodology contributes to the standardization of digital transformation, identification of problem areas and formation of individual recommendations for their elimination.

In the article, the authors reveal the directions of solving the problem of forming effective methodological support for the digital transformation management system of industrial enterprises. The main focus of the work is on the development of the enterprise’s management system and digital infrastructure based on Industry 4.0 technologies in a high-risk environment and uncertainty. The study presents a methodology for assessing the level of digital maturity of an industrial enterprise and its infrastructure built on the basis of Internet of Things (IoT) technologies. The developed author’s methodology includes a system of criteria for assessing the level of digital maturity, a mathematical model and a system of recommendation characteristics of the values obtained based on the evaluation results. Based on the results of the evaluation system, it is possible to conduct a comparative analysis of the level of digital maturity of the infrastructure and infrastructure of selected business entities. The model can also be used to analyze and make management decisions about the initiation of IoT projects and the allocation of resources between strategic projects of digital transformation of an industrial enterprise. The developed mathematical model is a point-based one. IoT projects that form the digital infrastructure of enterprises have been selected as objects of digital transformation research. The novelty of the research lies in the development of a methodology for assessing the maturity level of the IoT infrastructure in the digital transformation project management system to improve the efficiency of project management processes. The main purpose of this research is to develop tools to support the management decision-making process in the digital transformation project management system. The proposed developments can be applied to the management of projects for the digital transformation of industrial enterprises and the development of IoT infrastructure. When developing a methodology for assessing the level of digital maturity and infrastructure built on the basis of IoT technologies, system analysis methods such as analysis and synthesis, expert method and mathematical modeling were used. Their complex combination made it possible to work out all the elements of the methodology, as well as to systematize the composition of the evaluation criteria, taking into account the qualitative and quantitative reflection of the characteristics of the digital infrastructure.

Е.А. Исаев - кандидат технических наук, профессор, заведующий кафедрой управления информационными системами и цифровой инфраструктурой, Национальный исследовательский университет «Высшая школа экономики»Адрес: 101000, г. Москва, ул. Мясницкая, д. 20E-mail: eisaev@hse.ruН.Л. Коровкина - доцент кафедры управления информационными системами и цифровой инфраструктурой, Национальный исследовательский университет «Высшая школа экономики», Адрес: 101000, г. Москва, ул. Мясницкая, д. 20E-mail: nkorovkina@hse.ruМ.С. Табакова - выпускник магистратуры, Национальный исследовательский университет «Высшая школа экономики», Адрес: 101000, г. Москва, ул. Мясницкая, д. 20E-mail: mstabakova@edu.hse.ru Цифровое преобразование бизнеса – первоочередная задача для российских компаний любой отрасли. Для полноценного развития компании в цифровой среде в ее состав должно входить ИТ-подразделение, способное обеспечивать потребности бизнеса. Оценка текущего состояния ИТ-подразделения с точки зрения цифровой трансформации позволит определить потенциал компании в дальнейшем развитии. В статье представлено решение задачи оценки готовности ИТ-подразделения к цифровой трансформации бизнеса путем разработки количественной оценки соответствия уровня зрелости процессов ИТ-подразделения потребностям предприятия. Подход к решению данной задачи заключается в совместном использовании моделей оценки цифровой зрелости предприятия в целом и моделей оценки зрелости процессов ИТ-подразделения, что определяет научную новизну полученных результатов. На первом этапе исследования, на основании анализа современных практик управления информационными и цифровыми технологиями, а также изучения подходов к оценке цифровой зрелости предприятия и процессов ИТ-подразделения разработаны требования к модели оценки зрелости ИТ-подразделения при цифровой трансформации бизнеса. В рамках исследования определены перспективы ИТ-подразделения, влияющие на его уровень зрелости, разработаны модель для количественной оценки каждой перспективы и модель расчета минимального уровня зрелости ИТ-подразделения для достижения ожидаемой оценки цифровой зрелости компании. Для оценки готовности ИТ-подразделения к цифровой трансформации бизнеса построено регрессионное уравнение зависимости уровня зрелости ИТ-подразделения от перспектив (факторов), влияющих на уровень зрелости ИТ-подразделения. Представлены результаты апробации модели.

<p xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" class="first" dir="auto" id="d155441892e108"> <b>Background and Aim:</b> <p xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" dir="auto" id="d155441892e113">Digital transformation in academic publishing presents numerous opportunities to enhance accessibility, accelerate publication processes, and improve transparency in editorial workflows. However, it also poses significant challenges in verifying information, preventing misinformation, and safeguarding the integrity of academic knowledge. This study analyzes the state of digital transformation in academic publishing in Vietnam, focusing on its impact on content quality control and misinformation mitigation in a global context. While Vietnamese academic journals have made progress in international integration, they still face obstacles due to limitations in data-sharing infrastructure and the adoption of digital technologies. The implementation of identification systems such as DOI remains uncommon, affecting research data retrieval and linkage. Additionally, the publishing model largely follows traditional methods, lacking effective integration of digital management systems to optimize workflows and reduce costs. <p xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" dir="auto" id="d155441892e115"> <b>Methods:</b> <p xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" dir="auto" id="d155441892e120">This study evaluates the digital transformation of Vietnamese academic journals in 2023 and 2024, analyzing 87 journals in 2023 and 67 in 2024. The assessment applies the Digital Transformation Maturity Index for Vietnamese Journalism, measuring five key areas: (1)Strategy (18 points) – Institutional policies on digital transformation; (2)Digital Infrastructure and Security (24 points) – Availability of digital publishing tools; (3)Organizational Readiness (20 points) – Editorial expertise in digital environments; (4)Audience Engagement (23 points) – Reader interaction and the journal’s impact on the academic community; and (5)Technology Adoption (15 points) – Implementation of automated workflows and the editorial team’s technological proficiency.Each journal received a total score and was classified into five digital maturity levels: Weak (&lt;50), Average (50–59), Fair (60–74), Good (75–89), and Excellent (≥90). The evaluation combined website analysis, editorial policy review, and surveys with editors-in-chief to assess digital adoption and challenges. <p xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" dir="auto" id="d155441892e122"> <b>Results:</b> <p xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" dir="auto" id="d155441892e127">The comparative analysis of 2023 and 2024 reveals notable improvements in the digital transformation of Vietnamese academic journals. While 87 journals were evaluated in 2023, this number decreased to 67 in 2024, reflecting shifts in journal operations and digital adoption. The assessment shows an increase in the number of journals classified as Good, rising from 1 in 2023 to 5 in 2024, indicating progress in digital infrastructure and workflow efficiency. Conversely, the number of Weak journals declined significantly from 78 to 52, suggesting an overall enhancement in digital maturity. Despite these improvements, no journal has yet achieved the Excellent category, highlighting persistent challenges in peer review transparency, content quality control, and misinformation mitigation. While digital platforms and editorial workflows have been streamlined, monitoring mechanisms remain underdeveloped, particularly in ensuring compliance with publishing ethics and information verification. These findings emphasize the need for further enhancements in digital integration and editorial governance to strengthen the credibility and effectiveness of Vietnamese academic journals. <p xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" dir="auto" id="d155441892e129"> <b>Conclusion:</b> <p xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" dir="auto" id="d155441892e134">To address these challenges, this study proposes strategic solutions to enhance the digital transformation of academic publishing in Vietnam. Developing a dedicated assessment framework tailored for academic journals is essential to improve transparency in publishing processes and content verification standards. Adopting digital tools for misinformation detection and regulation, coupled with increased awareness of academic ethics, will further strengthen the integrity of scholarly publications.In addition, fostering international collaboration and promoting data-sharing initiatives will enhance the credibility and global visibility of Vietnamese academic journals. Investing in digital infrastructure and automation technologies will optimize editorial workflows and support a sustainable publishing model that aligns with international best practices. By addressing these critical areas, Vietnamese academic journals can advance toward higher digital maturity, improved content quality, and greater global integration, ultimately positioning themselves as key contributors to the international academic landscape.

The article highlights the problems of achieving digital maturity by higher education organizations. The relationship between the categories “digital transformation” and “digital maturity” is shown. An overview of methods for determining the level of digital maturity of organizations is presented. It is argued that digital transformation is associated with a clear understanding of the goals of any digital transformation and the ability to assess the effectiveness of changes. On the example of the Kutafin University (MSAL), the experience of digital transformation of the university is comprehended. It is shown how, through the adoption of local regulations and the formation of an innovative infrastructure, the transition from digital literacy to digital maturity is being made in MSAL. It is emphasized that in order to carry out successful digitalization, it is necessary to implement a set of interrelated measures, such as the introduction of advanced information and telecommunications technologies, the development of digital infrastructure, the revision of approaches to education management, the change of higher school employees themselves. Based on a sociological study, the degree of awareness of students about the normative consolidation of the category “digital maturity”, its content and scope of application was revealed.

En el contexto de la transformación digital y la integración dinámica de tecnologías, los modelos de negocio de las organizaciones se optimizan y mejoran. Este proceso requiere la evaluación de la madurez digital de una organización para medir el alcance de su transformación empresarial digital, así como la etapa y el nivel de implementación de la tecnología dentro de la empresa. El objetivo de este artículo es construir un modelo de madurez digital que facilite la evaluación del estado de implementación de las tecnologías de la Industria 4.0 en el sector logístico internacional. Esta evaluación se realizará a través de una evaluación cuantitativa de la incorporación de diversos elementos de Industria 4.0 en las operaciones logísticas. Metodología. El presente estudio ha ideado un modelo pragmático para evaluar la madurez digital del sector logístico, basándose en dos criterios principales: 1) las etapas (grados, niveles) de madurez (es decir, ignorar, definir, adoptar, gestionar, integrar) como se propone por Facchini et al. (2020); y 2) los diversos tipos de tecnologías implementadas dentro del sector logístico. Resultados. Se ha realizado una estimación del modelo de madurez digital dentro del sector logístico para delinear el nivel de implementación de diversas tecnologías de la Industria 4.0. Los resultados del modelo de madurez ilustran que el sector de la logística internacional se encuentra actualmente en las primeras etapas de integración de las tecnologías de la Industria 4.0, con una utilización limitada de soluciones digitales, salvo excepciones notables como el análisis de big data. Entre los componentes que componen el modelo de madurez, el análisis de big data emerge como el elemento más integrado, facilitando la recopilación, el procesamiento y la evaluación de datos por parte de las empresas. La transición de la etapa inicial a la posterior de la madurez del negocio digital se demuestra con la incorporación de las tecnologías Enterprise Resource Planning (ERP), Networking Management Solutions y Big data, específicamente en lo que respecta a la digitalización de la cartera de productos de la compañía, marcando la segunda etapa de madurez digital. La importancia práctica de esta investigación radica en la evaluación del modelo de madurez digital dentro del sector logístico internacional, que delinea el estado de implementación de varias tecnologías de la Industria 4.0.

The purpose of this study is to identify the role of digital leadership and the framework of digital maturity in the context of the digital transformation of a company. Today, the term “digital transformation” is increasingly used when talking about the management and leadership function. The aim of this paper is to define the terms “digital transformation”, “level of digital transformation maturity”, “digital leadership”, as well as to provide an extensive and systematic literature review so as to analyze previous research, draw a conclusion and give guidelines for future research. The aim of this paper is considered to be a valuable contribution to the debate in this field. The paper provides a comprehensive analysis of the contribution of different studies on leadership, digital transformation and digital maturity, identifying patterns and findings across various disciplines of social sciences, such as management and IT technology.

Due to the paucity of comprehensive studies in the field of library digitalization, a brief description of the methodology for assessing the digital transformation (DT) of libraries is presented. The problem is considered according to various components. Domestic and foreign approaches to the study of the level of DT are described. The stages of assessing the level of digital maturity of libraries (analysis of the socio-professional background of digital maturity, functional benchmarking of digital maturity of specific libraries, intellectual data analysis and replication of best practices, data-driven sectoral management with the use of artificial intelligence and revision of regulations) are substantiated. The levels of digital maturity of libraries (readiness for DT, activity of DT, innovativeness of DT) have been defined. The aim of the study is to develop a methodology for comprehensive assessment of libraries’ digital maturity at the general and corporate levels, and to propose tools for assessing the level of digital maturity of specific libraries. Recommendations for processing the results obtained using modern software and hardware tools are given. For the first time a formula for quantitative assessment of digital maturity of libraries using indices is proposed. The presented variant of the matrix for assessing digital maturity of technological processes includes the main library processes as components of digital maturity and expands the understanding of functional benchmarking aimed at comparing the results of digital maturity of specific libraries.Based on the study, the following conclusions are drawn. 1. To manage DT, it is necessary to organize continuous monitoring of digital maturity of libraries, i.e. their readiness for DT, activity of DT, innovativeness of DT expressed in criteria and indicators agreed with the professional community. 2. The results of monitoring should become an important component of management decision-making based on digital data (data-driven approach) and forecasting of both positive and negative trends as a result of intelligent data analysis. 3. The analysis of the digital maturity level of libraries will make it possible to create appropriate rankings, as well as dashboards (interactive visualisation dashboards), which have increased visibility, decision-making power and motivate libraries to achieve goals in DT.

The article is devoted to the study of theoretical and practical aspects of assessing the digital maturity of enterprises and their readiness for digital transformation in accordance with the challenges of the digital economy. The purpose of the article is to determine the relationship between digital maturity and digital readiness of enterprises, prerequisites, factors and conditions for their improvement. The achievement of the goal is ensured by the use of methods of comparative analysis, a system-structural approach, theoretical analysis of publications, the use of empirical methods, in particular questionnaires, quantitative methods and qualitative expert assessment. The possibility of applying digital maturity assessment models to study the readiness of industrial enterprises for digital transformation is being investigated. The criteria for assessing the digital maturity and digital readiness of enterprises are highlighted. In the course of the study, hypotheses were confirmed that there is a direct dependence of the readiness of industrial enterprises for digital transformation on the achieved level of digital maturity of technologies and business processes in the company, as well as on the received and expected effects of digitalization, accumulated economic potential and projected risks. The main theoretical and methodological conclusions are outlined in the context of the identified factors, prerequisites, conditions for increasing digital maturity and readiness of enterprises for digital transformation. The necessity of a systematic study of the influence of digital potential factors, various external and internal risk factors on the digital readiness of industrial enterprises for the development of strategies, long-term plans and projects of digitalization and digital transformation is emphasized.