Abstract
AbstractSelf‐assessment is a comprehensive, systematic, and regular review of an organization's activities and results in reference to a business excellence model. This process allows the organization to clearly discern its strengths and deficiencies, launch improvement plans, and monitor their progress. When organizations repeatedly carry out this cycle of evaluation and action taking, they can achieve genuine and sustained improvement.Many firms have found self‐assessment to be an important tool for fostering continuous improvement, one of the fundamental principles of total quality management (TQM). Indeed, self‐assessment has been employed by the winners of the most important quality awards—the Deming Prize in Japan, the Malcolm Baldrige National Quality Award in the United States, and the European Quality Award (EQA) in Europe. Ericsson España S.A. (EESA), 1994 EQA winner, is among them. And the evolution of their learnings from this effort has led them to a highly strategic focus. © 2003 Wiley Periodicals, Inc.
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