Abstract
New technologies associated with the fourth industrial revolution are transforming the world in which we live, and the power grid is no exception since it has been provided with intelligence. One of its best-known applications is smart metering systems that allow real-time energy consumption/production to be known, as well as other benefits such as outages and reconnections automatically. The new generations of smart meters have more computing capacity allowing new applications. This work shows some considerations in the design of smart meters using human-computer interaction techniques. The results aim to improve the end-user’s experience and satisfaction and can help to mitigate the reluctance to use smart metering systems in Mexico.
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