Abstract
The integration of Industry 4.0 (I4.0) technologies within society is pivotal for resolving many challenges that the world and its population are facing presently—global pandemics, ageing populations, and climate change. However, academics and practitioners still struggle to fully understand I4.0 outcomes outside of the manufacturing domain, thereby unravelling their potential for society at large. In this scenario, Society 5.0 (S5.0) is arising as a new paradigm that places humans at the centre of innovation. To foster the effective integration of technology into society and to better understand how to design S5.0 configurations and solutions, the authors developed a conceptual model applying the Design Thinking (DT) approach to the Quintuple Helix (QH) innovation framework. The proposed QH–DT model was found to be suitable for allowing the knowledge flow among the actors involved in the design and implementation of the S5.0 solution. The model was then explained through its application in a healthcare project—the SMARTAGE. By adopting an action research methodology, the results explain how it becomes possible to build complex human-centric healthcare solutions.
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