Abstract
ABSTRACT This article presents the results of a study investigating the asynchronous Ask-a-Librarian service at New York University's Libraries. E-mails received over the first 20 months of service were analyzed in an attempt to define useful question categories that would represent the unique experience of reference librarians working in the virtual environment. Ultimately, the questions were grouped into six categories: Statements, Factual, Provide, Instruct, Advise, and Need. These types are more informative than the simple reference/non-reference dichotomy, and reflect various implied intentions of the questions' authors, otherwise obscured by a lack of visual cues associated with face-to-face reference.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
