Tourism Seasonality and Adaptation Strategies of Managers/Owners of Tourism and Hospitality Businesses

The article is devoted to examining the importance of digitalization in the development of modern business entities. The purpose of the article is to substantiate the essence of digitalization as a component of the crisis management strategy for tourism and hospitality businesses in Ukraine. Using methods of scientific generalization, comparison, and a systematic approach, the essence of digitalization is justified as a key tool for enhancing the resilience and adaptability of tourism and hospitality businesses in crisis conditions. Despite the main crisis factor – the full-scale military invasion of the Russian Federation into Ukraine – a range of other derivative factors has been identified, their essence and directions of influence disclosed. The reasons why digitalization can become an important component of crisis management for tourism and hospitality businesses are explained. The external and internal factors that define digitalization as an element of the crisis management strategy for businesses are substantiated. Specific digital processes and tools for tourism and hospitality businesses are researched and described. On this basis, the practical significance of digitalization in the anti-crisis management strategy is substantiated: supporting the brand reputation, attracting new consumers, developing new business models. The main components of the process of implementing the anti-crisis management strategy of the tourism and hospitality business in the context of digitalization are revealed: situation analysis and identification of crisis factors; development of an anti-crisis strategy; communication and marketing; optimization of business processes; diversification and new directions; monitoring and adjustment of the strategy. The results of implementing the crisis management strategy in the context of digitalization for tourism and hospitality businesses in Ukraine are substantiated, including: reducing operational costs; increasing the client base by expanding digital channels; ensuring the competitiveness of the enterprise even in wartime conditions; and preparing the business for post-war recovery. Conclusions are drawn that digitalization helps optimize management processes, improve customer service, ensure security, and open new opportunities for business development and growth.

This study investigates the impact of green talent management on green performance, focusing on the mediating roles of green organizational culture and green organizational citizenship behavior. Data were collected from employees of Saudi Arabia’s travel agencies, and 1276 valid responses were analyzed using partial least squares structural equation modeling (PLS-SEM). The findings indicate that green talent management positively influences green performance, green organizational culture, and green organizational citizenship behavior. Additionally, the study demonstrates that green organizational culture and citizenship behavior positively affect green performance and mediate the relationship between green talent management and green performance. This research addresses a gap in the literature on tourism and hospitality, human resources management, and organizational behavior by empirically examining these relationships within Saudi Arabia travel agencies. This study also provides managerial implications for tourism and hospitality businesses, along with limitations and suggestions for future research.

PurposeThe purpose of this paper is to reveal those attributes of owners and managers that influence knowledge flows between owners and managers in a tourism destination network. The research question relates to whether homogeneity and/or heterogeneity attributes of the owners and managers are associated with the flow of information within a knowledge network.Design/methodology/approachOwners and managers of tourism and hospitality businesses in the Bournemouth, Poole and Christchurch conurbation were surveyed regarding their receipt of information from each other. Social network analysis (SNA) was applied to understand how job position, type of business, gender and education attributes influence the information flows within a knowledge network.FindingsIt was revealed that the ties or flows of information were influenced through the heterogeneity of the type of education attribute of a business owner or manager. Other attributes such as type of business, job position or gender were not associated with the receipt of information.Research limitations/implicationsThe contribution of the paper relates to increasing the understanding of an underlying attribute that influences information flows between owners and managers of tourism and hospitality businesses within a tourism destination.Originality/valueThe paper contributes to the understanding of a heterogeneous attribute that influences the flow of information within a tourism destination network.

The study investigates the influence of eco-innovation on business resilience in the hotel and tourism industry, focusing on green dynamic capabilities as a mediator. 323 responses were collected from top and middle-level management at five-star hotels and category-A travel agencies in Egypt. Using the WarpPLS software 7.0, the PLS-SEM technique was used to evaluate the hypothesized model of the study. Findings revealed that eco-innovation positively affects business resilience and green dynamic capabilities. In addition, green dynamic capabilities positively affect business resilience. Moreover, green dynamic capabilities mediate the relationship between eco-innovation and business resilience. The study enhances and broadens the comprehension of dynamic capabilities theory in the context of tourism and hospitality businesses. The study also helps tourism and hospitality businesses by emphasizing the importance of integrating green dynamic capabilities into tourism and hospitality businesses' operations, thereby enhancing their competitive edge and long-term resilience.

Due to a number of external uncontrolled factors of negative influence, Ukrainian business entities functioning in the hospitality and tourism business have seen the most severe crisis and depression over the past three years. In order to survive in such conditions and develop the business intensively, Ukrainian business entities must clearly define internal problematic aspects to correct them promptly, as well as the potential opportunities towards which the maximum effort should be directed. The article offers and justifies an approach to assessing the financial and economic security of hospitality and tourism business entities in the complex modern conditions under which the Ukrainian economy is developing. In order to achieve the research goal, the methods of systematization, grouping, and logical generalization were applied.The article systematizes the key aspects of ensuring the financial and economic security for the company's activities that should be followed by its management, describes the structure of an enterprise's financial and economic security, and formulates the concept of financial and economic security for business entities in hospitality and tourism. The paper also specifies the sequence of stages, which would be advisable to follow when managing the financial and economic security of hospitality and tourism enterprises. The authors have summarized the approaches to assessing an enterprise's financial and economic security in modern literature and have grouped the indicators of financial and economic security for hospitality and tourism business enterprises. The study analyzes the dynamics of financial indicators which comprehensively characterize the functioning of temporary accommodation and catering enterprises, as well as economic operators of tourist activity in Ukraine and offers an approach to assessing the financial and economic security of hospitality and tourism business enterprises which base their activities on the innovation potential. The results of the study prove that differentiating and operating the components of hospitality and tourism business operators' innovation potential is expedient and improves their financial and economic security.The practical significance of the obtained results lies in increasing the financial and economic security and innovativeness of hospitality and tourism business enterprises in Ukraine by applying the proposed approach to evaluation as a monitoring tool.

Purpose: The study sought to analyze the role of digital transformation and innovation in enhancing the competitiveness and sustainability of hospitality and tourism businesses
 Methodology: The study adopted a desktop methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library.
 Findings: Digital transformation and innovation are essential drivers for enhancing the competitiveness and sustainability of hospitality and tourism businesses in South Africa. By embracing digital technologies, businesses can improve customer experiences, increase operational efficiency, make data-driven decisions, and adapt to changing market dynamics, ultimately securing their position in the evolving industry landscape.
 Unique Contribution to Theory, Practice and Policy: Resource-Based View (RBV), Dynamic capabilities theory & Disruptive innovation theory may be used to anchor future studies in the role of digital transformation and innovation in enhancing the competitiveness and sustainability of hospitality and tourism businesses. Encourage research that explores the intersection of digital transformation, innovation, and competitiveness within the hospitality and tourism sector. Promote the adoption of digital technologies and innovation strategies among hospitality and tourism businesses.

In an increasingly interconnected digital landscape, cybersecurity has emerged as a paramount concern for South African tourism and hospitality businesses, especially those mostly serving international travellers who depend on online services for bookings and payments. This abstract introduces a comprehensive research study that centres on developing a collaborative cybersecurity model. The primary objective of this model is to facilitate the exchange of best practices among South African tourism establishments, thereby fortifying their collective defences against evolving cyber threats. This research study is based on a systematic literature review that encompasses a diverse array of tourism and hospitality businesses, including hotels, travel agencies, and tour operators. The study delves into existing collaborative initiatives, explores the perceived advantages of information sharing, and examines the challenges that may hinder the effective implementation of collaborative cybersecurity practices. The literature highlighted numerous cybersecurity risks associated with these types of businesses but also revealed a common shortage of dedicated cybersecurity resources and expertise. Collaborative models are regarded as a promising avenue to address these deficits. Businesses actively participating in collaborative networks report tangible benefits, including improved threat intelligence, cost-effective cybersecurity solutions, and enhanced capabilities for incident response. The outcomes of this research endeavour aspire to offer practical insights and actionable recommendations for South African tourism and hospitality businesses, policymakers, and industry associations seeking to cultivate a culture of cybersecurity collaboration. Ultimately, the collaborative model advocated herein contributes to the creation of a more secure online environment for local and international tourists visiting South Africa. This, in turn, safeguards the reputation and long-term sustainability of the tourism and hospitality sector in the country.

The meetings, incentives, conferences, and Exhibitions (MICE) tourism has intensively grown in recent decades. The MICE sector has also been strongly affected by social and technological changes, especially new social habits resulting from the COVID-19 pandemic. Our research maps the state of the art in MICE tourism and its digitalization from 1997 (first published article found on the subject) to 2022, as well as the changes brought about by COVID-19 to the management of MICE tourism. To identify the main changes caused by COVID-19 pandemic in MICE tourism management, we carried out a survey based on surveys with Conference managers, Exhibition and Trade Fair Centers, and Convention Bureaus in Spain, a leading country in MICE tourism worldwide. For this purpose, we carried out a survey based on surveys with managers of Conference, Exhibition and Trade Fair Centers and Convention Bureaus in Spain, a leading country in MICE tourism worldwide, to identify the main changes that the COVID-19 pandemic has caused in the management of this type of tourism. Based on the results obtained, a bibliometric analysis was carried out using the software SciMAT to find out the thematic evolution of the terms MICE tourism, digital and Business Tourism. This study identifies the most significant topics in MICE tourism management during the pre-pandemic period (1997–2019), the pandemic, and post-pandemic period (2020–2022). We also analyzed the most cited concepts during 1997–2019, as well as their evolution towards other concepts in 2020–2022. Considering the results obtained, future lines of research related to innovation, digitalization, social networks, and destination analysis are proposed for a better and more competitive management of this tourism activity.

PurposeThere has been a great deal of exploratory, conceptual and empirical research on digital financial literacy (DFL) in the fields of finance, economics, business and management. But up until now, there has not been any attempt to provide a thorough scientific mapping of the area. Therefore, by combining various knowledge systems, this study seeks to identify the current research trend.Design/methodology/approachA sample of 158 papers was subjected to bibliometric analysis in the areas of DFL or digital finance. Assembling, organising and evaluating are the three phases that make up the bibliometric analysis process derived from the most dependable and genuine sources, the Scopus database, and the Web of Science (WoS) database. This study was done using a scientific search technique on the Scopus and WoS databases for the years 2015 through 2022. The study made use of Biblioshiny, a web-based tool created in R-studio and part of the Bibliometrix package. Prominent journals, authors, nations, articles and themes were identified with the use of the software's automated workflow. “Citation, co-citation, and social network analysis” were also carried out.FindingsThe study' outcomes indicate that, as an interdisciplinary discipline, the themes of digital finance have changed throughout time. Researchers first concentrated on socioeconomic and demographic variables, but over time the subject expanded to include themes like influencing, promoting, and behavioural factors that affect digital financial literacy (DFL). This research shows the conceptual framework of the area in addition to its intellectual and social structure. This study offers crucial insights into subjects that demand more research.Research limitations/implicationsSince the current study is a bibliometric analysis, the usual restrictions on such studies apply. A meta-analysis, a thorough literature review and other methods would be beneficial for future researchers to develop a solid conceptual framework. This current research work's science mapping is restricted to the Scopus and WoS databases because this research includes more high-quality articles and has organised formats that work with the Bibliometrix application.Practical implicationsPresent research provides critical insights into saving behaviour, retirement planning, digital finance and the interdependence of these. This research highlights the most prevalent problems in the field and points in the direction of potential areas for further study. Exposing the social and intellectual structure of the domain educates upcoming scholars about the themes, contexts and opportunities for collaboration in this field.Social implicationsThe study will be useful for future learning as the study gives broad exposure to the current literature in the field of digital finance. On the other hand, people will also grow aware of the effects of digital finance and make the proper choices as a result. Additionally, the report might offer crucial insights for developing policies on digital finance and literacy.Originality/valueIn the past, a significant number of conceptual and empirical studies were conducted internationally in the research fields of economics, finance, business, management and consumer behaviour. This research makes a significant addition by bringing together disparate literature in the field, highlighting reliable sources, authors and documents, and examining the relationship between digital finance, saving behaviour and retirement planning.

PurposeThe COVID-19 epidemic has brought attention to the variables that influence the mental health of health workers who are entrusted with nursing individuals. Despite the fact that many articles have examined the effects of social media usage on mental health, there is a lack of research synthesizing learning from this body of research. The purpose of this study is to use text mining and citation-based bibliometric analysis to conduct a detailed review of extant literature on health workers’ mental health and social networking habits.Design/methodology/approachThis study conducts a full-text analysis of 36 articles selected on health workers' mental health and social media using text-mining techniques in R programming and a bibliometric citation analysis of 183 papers from the Scopus database in VOS viewer software. But the limitations of the methods used in this study are that the bibliometric analysis was limited to the Scopus database because the VOS viewer program did not support any other database and the text-mining approach caused the natural processing redundancy.FindingsThe bibliometric analysis reveals the thematic networks that exist in the literature of health workers’ mental health and social networking. The findings from text mining identified ten topic models, which helped to find the related papers classified in ten different groups and are provided alongside a summary of the published research and a list of the primary authors with posterior probability through Latent Dirichlet Allocation.Originality/valueTo the best of the authors’ knowledge, this is the first hybrid review, combining text mining and bibliometric review, on health workers’ mental health where social networking plays a moderating role. This paper critically provides an overview of the impact of social networking on health workers' mental health, presents the most important and frequent topics, introduces the scientific visualization of articles published in the Scopus database and suggests further research avenues. These findings are important for academics, health practitioners and medical specialists interested in learning how to better support the mental health of health workers using social media.

Background: The convergence of tourism and communication has evolved substantially over the past 60 years, driven by the pervasive influence of Information and Communication Technologies (ICTs). As these domains have increasingly intersected, tourism communication has emerged as a vital field of academic inquiry. Aim: This study advances the field of tourism communication by identifying key convergence points between tourism and communication scholarship and by outlining a structured research agenda for the future. Setting: The analysis focused on peer-reviewed journal articles in the social sciences indexed in the Scopus database, with specific emphasis on English-language publications addressing tourism and communication. Method: It employed bibliometrics to analyze 3597 publications using performance analysis and science mapping. VOSviewer and Biblioshiny were used to visualise institutional and thematic networks within the field. Results: It revealed prominent publication trends, influential authors and institutions, and emerging thematic clusters, which encompass the role of ICT and social media in tourism management, social context mobile (SoCoMo) marketing strategies, user-generated content in tourism communication, smart tourism and destination marketing. Conclusion: It demonstrates that tourism communication has matured into a distinct and dynamic research area. The identification of key themes provides valuable direction for future studies. The practical implications include the integration of social media and ICT use into the tourism business, the adoption of resilient crisis management strategies, and the sustainable practices in the tourism sector. Contribution: This study offers a comprehensive overview of six decades of research in tourism communication and by establishing a robust foundation for future scholarly exploration in this interdisciplinary field.

The structure of this 3rd edition remains the same, with the exception of a whole new Part IV dealing with the 'New Business Ecosystem and Stakeholder-Driven Strategy'. All the 20 chapters have been updated or are totally new contributions. Part I ('Tourism Environment, Economic Development, Forecasting and Trends') brings in new insights into the future economic development in tourism. Part II ('Integrated Management in Tourism') includes two brand new topics: strategic creativity in tourism business and technology management in tourism. Other topics addressed in this part include consumer behaviour, strategic innovation, human resource management, and financial management. Part III ('Strategic Vision and Management in Tourism') has been revamped by the inclusion of four completely new chapters to complement the areas of process-based management and international strategies in tourism. These new chapters cover subjects such as strategic thinking in tourism, new strategic paradigm, new performance measurements, as well as crisis management and its strategic implications. The new Part IV covers topics such as stakeholder engagement in tourism, authenticity in tourism, tourism resources and sustainability, as well as new strategic developments in tourism.

Coping with seasonality: A case study of family owned micro tourism businesses in Obudu Mountain Resort in Nigeria

PurposeThis study aims to map the development of research on family business in tourism and hospitality and provides insights into the key contributors, key areas and current dynamics, and suggests future research directions in the field.Design/methodology/approachThis study uses the Web of Science (WoS) database to identify the 124 articles published in the theme. The study uses bibliometric indicators such as the co-citation network, word co-occurrence network to analyze the publication and citation structure using Science of Science (Sci2), OpenRefine, and Gephi.FindingsThe top authors, top journals and major themes are recognized using bibliometric techniques. The study identifies six keyword clusters: entrepreneurship, innovation, and empirical collaborating with tourism, hospitality, and family business. The country-wise collaboration indicates the lack of research in the eastern hemisphere of the world. The co-authorship shows studies shared among individuals of a few organizations. The trends from bibliographic coupling depict the evolution of research.Research limitations/implicationsThe scope of data collection for the network analysis is limited to the WoS. Incorporating papers from other databases might provide different network structures and insights.Originality/valueThe study is the first of its kind in the theme of family businesses in tourism and hospitality and will contribute to the literature by identifying future research directions.

This study explores the influence of digital leadership (DL) on sustainable competitive advantage (SCA) in tourism and hospitality businesses, focusing on green absorptive capability (GAC) and eco-innovation (EI) as mediators. This study focused on middle-line management in travel agencies and hotels in Saudi Arabia. A total of 323 valid responses were collected and analyzed using WarpPLS 7.0, a PLS-SEM analysis tool. DL positively affected SCA, GAC, and EI. In addition, SCA was positively impacted by GAC and EI. Furthermore, this study found that GAC and EI significantly mediated the DL→SCA relationship. This study enhances the Dynamic Capabilities Theory, offering valuable insights for tourism and hospitality managers to utilize digital strategies and environmental initiatives for eco-conscious market competitiveness.