Total Quality Management (TQM) pada Lembaga Pendidikan: Review Sistematik atas Tren, Tantangan, dan Implikasi Praktis

PRACTITIONER APPLICATION: New Factors in the Antitrust Regulation of Hospital Mergers

Total The abstract is well structured and written in clear academic language; however, this revision strengthens the theoretical contribution and novelty of the research. Total Quality Management (TQM) has evolved into one of the most influential paradigms for achieving excellence in education. In the 21st century, educational institutions are challenged to provide services that are student-centered, data-driven, and responsive to stakeholder expectations. This study aims to critically analyze the strategic relevance and theoretical contribution of Arcaro’s TQM principles in enhancing educational service quality. By employing a library research method, this study synthesizes findings from national and international scholarly literature, including journals, books, and prior studies on TQM implementation in education. The analysis reveals that Arcaro’s TQM framework not only aligns with global educational quality standards but also introduces a pedagogical dimension often absent in conventional management models. Its focus on leadership commitment, stakeholder participation, data-based evaluation, and continuous improvement provides a holistic structure for institutional transformation. Theoretically, this study contributes to the modernization of educational quality management by integrating Arcaro’s human-centered approach emphasizing ethical leadership, collaborative culture, and learner empowerment into contemporary educational contexts. Practically, the adaptation of Arcaro’s TQM principles offers a new strategic perspective for developing sustainable quality systems in both schools and higher education institutions. Despite challenges such as limited resources, bureaucratic rigidity, and resistance to change, effective leadership and adaptive governance remain key to successful implementation. In conclusion, Arcaro’s TQM framework provides a comprehensive and contextually adaptable model that bridges management theory and educational innovation, advancing a culture of continuous improvement and stakeholder satisfaction in the global education landscape.

Educational problems faced by the Indonesian nation today, among them are: 1) the low level of equality to get education, 2) the still low quality and relevance of education; 3) the weakness of management education, in addition to the realization of the benefits of science and technology in academia and independence. The issues that the authors want to discuss in this paper are: 1) What is Integrated Quality Management (MMT) ?; 2) What are the Principles and Advantages of Integrated Quality Management (MMT) in Islamic Education ?; 3) How is the implementation of TQM and indicators of success In Islamic education ?. Then From the problems that the authors select, the purpose of this writing is: Explain the definition of Integrated Quality Management (TQM), Explaining Principles and Benefits TQM In Islamic Education and Identify indicators - success indicators of TQM implementation in the field of Islamic education. Total Quality Management (TQM) in the field of Islamic education the ultimate goal is to improve the quality, competitiveness of output (graduates) with indicators of both intellectual competence and skills and social competence of students / high graduates. In achieving these results, the implementation of TQM within the Islamic education organization needs to be done in a truly not half-hearted manner. By utilizing all the existing quality entities within the organization our education will not go where it is today. Keywords: Integrated Quality Management Implementation

A study on integrated total quality management practice in technical institutions – stakeholders' perspective

Total Quality Management (TQM), a comprehensive quality management approach, has been proven to increase efficiency and effectiveness in various sectors, including education. However, its implementation in elementary schools, especially in Cilegon City, is often not optimal. This problem will affect TQM on teacher performance through work commitment and reward management systems in these schools. This shows that there is a gap between the expected implementation of TQM and the existing reality, where many schools have not fully adopted or integrated TQM principles in daily operations. There are still many schools that have not implemented TQM effectively, often facing problems in inconsistent learning standards and school management. This research aims to analyze the influence of Total Quality Management (TQM) and Management Reward on teacher performance with work commitment as an intervening variable in elementary schools in Jombang District, Cilegon City. In the educational context, the application of TQM principles is important to ensure continuous improvement in the quality of education. On the other hand, Management Rewards play a role in motivating and appreciating teachers so that they can improve their performance. This research uses a quantitative approach with a survey method, involving a number of elementary school teachers as respondents. The data obtained was analyzed using the Structural Equation Modeling (SEM) technique to test the relationship between the variables studied. The research results show that the implementation of TQM and Management Reward has a positive and significant influence on teacher performance. Work commitment was found to be an intervening variable that strengthens the influence of TQM and Management Reward on teacher performance. These findings emphasize that to achieve optimal teacher performance, integration between quality and reward management strategies is needed, as well as strengthening teacher work commitment. The practical implication of this research is that it is important for school policy makers to implement TQM and an effective reward system to increase teacher commitment and overall performance

Investigating changes of total quality management principles in the context of Industry 4.0: Viewpoint from an emerging economy

This study addresses the limited understanding of how Islamic schools strategically apply Total Quality Management (TQM) principles in character education programs. Specifically, this research investigates the implementation of five core TQM principles: involvement of people, customer focus, process approach, continuous improvement, and human resource management in managing flagship character development initiatives at Madrasah Ibtidaiyah QITA. Employing a qualitative case study approach, data were collected through semi-structured interviews with the principal and teachers, classroom observations, and document analyses of program implementation records. Findings indicate that Madrasah Ibtidaiyah QITA effectively integrates TQM principles through structured daily routines, strong collaboration between teachers and parents, systematic semester-based evaluations, and targeted professional development for educators. The structured implementation of these principles resulted in improved consistency in student character development activities and enhanced program sustainability. This study contributes to existing research by presenting a practical TQM-based model for systematically embedding character education into school culture, which is particularly valuable for Islamic educational institutions. The implementation of TQM principles strengthens the quality and consistency of character education in the madrasah, enhances stakeholder collaboration, and systematically promotes program sustainability. This model can be a reference for other Islamic educational institutions to integrate quality management into effective and sustainable student character development.

Abstract: This journal focuses on the quality of professionally managed educational institutions through integrated quality management. Educational institutions as producer services sector should pay attention to quality; quality of managerial and academic aspects. These two aspects can be achieved through the application of the concept of total quality management (TQM). TQM is a management concept that places all insan (civitass academica) of higher education institutions as individuals who have responsibility for quality in accordance with their duties and functions. TQM is an approach to doing business that seeks to maximize the competitiveness of institutions through continuous improvement of products, services, people, processes and the environment. TQM is the starting point for improving quality that will be under the jargon of do the right thing, first time, and every time. Quality Management is part of management that aims to achieve Quality objectives through planning, monitoring, assuring and improving Quality. Involving all members of the organization brings us closer to Total Quality Management (TQM). Efficient Total Quality management system within the organization can facilitate rapidly challenges in the market. Total quality management embodies target and mission in youth education. TQM improves the quality of management and quality of work in educational institutions in general. Important points for educational improvement are scientific and technological development, social change and organizational change. The efficiency and success of education depends not only on quantity but also on quality. The indicators system The quality of education, as well as the criteria associated with the Quality indicators help schools to identify key areas of their activities - their own advantages, disadvantages and opportunities.

Abstract. Total Quality Management (TQM) or Integrated Quality Management (MMT) is a management system that elevates quality as a business strategy and is oriented to customer satisfaction by involving all members of the organization. Integrated Quality Management (MMT) is an approach in running a business that tries to maximize an organization's competitiveness through continuous improvement of its products, services, workforce, processes, and environment. Total Quality Management (TQM) functions effectively in a variety of organizations, namely as a management system to improve product quality or outcomes so that they can be accepted by customers and can avoid the occurrence of fatal errors. Total Quality Management (TQM) aims to provide satisfaction to customer needs as efficiently as possible. According to Margono Slamet, the main objective of TQM is to improve the quality of work, improve productivity and be efficient to satisfy.

The article examines the influence of the main principles of total quality management (TQM) on the activities of enterprises. The article analyzes critical aspects of TQM, including customer orientation, involvement of all employees, process approach, systems approach to management, continuous improvement, evidence-based decision-making, and mutually beneficial relationships with suppliers. Implementing these principles is considered a strategic step to achieve high-quality standards, increase competitiveness, and satisfy customer needs. The article begins with the justification of the need to implement TQM in modern conditions of market competition, where the quality of products and services is one of the critical success factors. The role of management in forming a quality culture, the importance of involving all employees in the quality improvement process, and the creation of appropriate conditions for their motivation and training are described. The process approach to quality management, which includes identification, optimization, and monitoring of the main processes of the enterprise, is considered in detail. The advantages of a system approach, which helps enterprises to coordinate their actions better and achieve strategic goals, are described. Special attention is paid to continuous improvement, which is critical to competitiveness in a rapidly changing environment. Methods and tools used for continuous process improvement are discussed, as well as the importance of data-driven decision-making to minimize risk and improve management efficiency. The importance of mutually beneficial relations with suppliers, which contribute to improving the quality of products and services and ensure supply stability, is also analyzed. It is shown how long-term partnerships with suppliers can contribute to the overall success of the enterprise. The article presents examples of successful implementation of TQM at various enterprises, demonstrating the practical benefits of applying these principles. Specific outcomes achieved through TQM implementation include increased efficiency, reduced costs, improved product quality, and increased customer satisfaction. The article ends with conclusions about the importance and benefits of implementing the principles of total quality management for enterprises of various industries. It is emphasized that TQM is not only a quality improvement tool but also a strategic approach that contributes to the enterprise’s long-term success and sustainable development. Keywords: total quality management (TQM), principles of TQM, product quality, customer orientation, process approach, a systematic approach to management, quality management, increasing efficiency.

This study aims to determine the influence of factors from Integrated Quality Management and Business Process Quality Engineering to achieve Intention Customer PO. Respondents from this study were 61 respondents and this study used a quantitative approach. Integrated Quality Management or Total Quality Management (TQM) and Business Process Quality Engineering or Business Process Reengineering (BPR) are two strategic approaches and can be used synergistically to achieve Customer Purchase Order (PO) fulfillment with high efficiency and effectiveness. This research examines the influence of implementing Total Quality Management (TQM) and business process quality engineering on customer intention to repurchase (intention customer PO) for sweetened condensed milk products at PT. Indofood. The research results show that the implementation of TQM and business process quality engineering together can increase intention customer PO. Increased customer satisfaction is a crucial factor in achieving intention customer PO. This research contributes to PT. Indofood by providing an understanding of the importance of implementing TQM and business process quality engineering in achieving intention customer PO, providing empirical data to develop more effective marketing strategies, and providing recommendations to improve product and service quality, as well as customer satisfaction

The implementation of Total Quality Management (TQM) principles and practices in continuous‐process manufacturing operations is described from initial consideration through to TQM becoming part of the normal operations of the company. The importance of management‐led project teams in the early phases of implementation and the subsequent shift to operator‐initiated and ‐controlled quality improvements is detailed. Accreditation to international quality system standards (ISO 9002) and the interaction of such accreditation with the cultural change required for successful TQM implementation is discussed. Problems confronting effective TQM implementation or quality‐system accreditation are discussed such as: relationships between the multinational parent company and the domestic subsidiary, and the geographical separation of sections of the company between head offices and manufacturing site. A detailed examination is made of the organisational structure utilised to develop a TQM culture within the company, and the dynamic nature of such an organisational structure in the early phases of implementation is observed. The major requirement for increasing employee involvement in quality‐improvement activities is found to be an increasing commitment to employee training in the areas of: TQM principles; statistical tools; group problem‐solving skills; and leadership skills.

This study constructs a preliminarily exploration model for integrating quality management with business strategy. A questionnaire is employed to evaluate the framework. Study samples are from the Chinese Society for Quality (CSQ) in Taiwan. Four conclusions are reached based on discriminate analysis of SPSS statistical skills for Taiwanese companies implementing an integrated quality management system with business strategy. (1) There are common factors to implementing a quality management programme, whether Six Sigma or Total Quality Management (TQM) activities. These are how to build an organisational culture of quality management, assess the situation of quality management and deploy quality management strategies. (2) There are some basic conditions to implement Six Sigma, which include combining Six Sigma improvement project with DMAIC (Defining, measurement, analysis, improvement and control) methodology, and developing the role of Champion, Master Black Belts (MBBs), Black Belts (BBs) and Green Belts (GBs) in the related steering organisation and building communication system of quality management activities. (3) Enterprises can implement Six Sigma under the framework of TQM activities. Although such enterprises are not absolutely implementing the Six Sigma system, the addition of implementing TQM can also improve quality performance. The most important thing for enterprises to do is to integrate quality activities with business strategy, and this will naturally achieve improved business performance. (4) There is no relationship between the scale of an enterprise and implementing Six Sigma. Implementing and developing a Six Sigma programme are not only for the large-scale or multi-national firms, but are also suitable for the small and medium sized businesses that predominate in Taiwan.

This study aims to comprehensively examine the concept and implementation of the Total Quality Management (TQM) model from the perspective of Islamic education. TQM, as a managerial approach emphasizing the involvement of all organizational elements, process control, continuous improvement, and stakeholder satisfaction, is believed to offer effective solutions to the challenges of improving the quality of educational institutions. However, in the context of Islamic education, TQM cannot be applied mechanically as in industrial or business sectors; instead, it needs to be adapted to align with Islamic spiritual and moral values such as amanah (professional responsibility), ihsan (pursuit of excellence and perfection in work), and akhlaq (ethics and personal integrity). This research employs a qualitative-descriptive approach, utilizing an extensive literature review of studies and scientific publications from nationally accredited journals (Sinta 1-2) published between 2021 and 2025. The reviewed sources include empirical studies on the application of TQM in Islamic schools, madrasahs, pesantrens, and Islamic higher education institutions in Indonesia, as well as contemporary quality management theories relevant to Islamic values. The analysis maps the alignment between TQM principles, such as leadership, continuous improvement, customer focus, and teamwork, and Islamic management principles, including tauhid, syura, trust, and istikamah (steadfastness). The findings reveal that the implementation of TQM in Islamic educational institutions significantly contributes to academic quality enhancement, managerial efficiency, and the strengthening of value-based organizational culture. Institutions that integrate TQM principles with Islamic values show improvements in accreditation status, student satisfaction, teacher and lecturer productivity, and public trust. Moreover, the integration of spiritual values with modern management principles has proven to be a key factor in achieving competitive excellence and global relevance while maintaining Islamic identity. Therefore, this study emphasizes the importance of the Islamic Total Quality Management (TQM-I) model as a holistic quality management paradigm that not only focuses on achieving performance standards and efficiency but also on reinforcing the moral, spiritual, and social dimensions of education. This model serves as a strategic foundation for developing internal quality assurance systems across Islamic educational institutions, aiming to establish excellence, competitiveness, and a strong Islamic character.

The main objective of this study is to investigate the Impact of applying Total Quality Management (TQM) principles on the success of digital projects in the Kingdom of Saudi Arabia. The study aims to understand how TQM contributes to achieving the goals of digital projects and improving their performance. The study used a descriptive analytical approach, and a questionnaire was used as a tool to collect information. The results indicate the importance of applying TQM principles in digital projects and provide guidance on areas that may need more attention to improve the quality of digital products and services. The study showed a strong positive Impact: the application of TQM principles has a strong positive impact on the quality of digital products and services (R = 0.823, R² = 0.677). The recommendations highlighted the need to: Strengthen the quality culture: InstitutIons in the Kingdom of Saudi Arabia should adopt a TQM culture in their digital projects, with a focus on improving decision-making processes. Also, to invest in skill development: Allocate sufficient resources to develop the skills of work teams in the field of digital technologies and quality management.