Top management support for e-governement project implementation: Case study of Khadamat’s portal in Algeria

Abstract

The implementation of e-government projects requires support from top management. Our research seeks to examine the quality of top management support in the case of innovative public services, delivered through Khadamat’s portal, a specialized platform of the Water Resources Ministry in Algeria. Before the qualitative research, we conducted an analytical diagnosis of the platform using the web professional tools "Get-ranking, Dareboost and Semrush". Our initial investigation was necessary to explore the G to C of Khadamat’s portal, to understand the functionality before organizing interviews with senior executives. The qualitative study shows that there is political will for e-government projects in the Water resources sector , but there are some functional limitations in the progress of Khadamat’s portal, such as: Lack of interoperability , unsuitable legislation, lack of social networking supports of that e-government service , limited cellphone using of platform , lack of technological expertise related to e-government projects, fear of change under public administration framework, and other marginal factors that explain delays in the effective development of that useful e-government service .