Abstract
Workarounds are a part of everyday work life. Sometimes workarounds are viewed as being harmful to organizations, but many workarounds are undertaken in good faith. Rather than being a form of resistance, workers engage in workarounds in an attempt to perform their work effectively and efficiently. Often, workarounds are a response to system limitations, situational restrictions, or habit. In this article, we investigate the nature of workarounds as witnessed in the context of electronic medical records (EMR) by nurses working in a large hospital. By identifying the goals, structures, perceived needs, and consequences of each workaround, we offer a better understanding of these workarounds along with a recommended approach to deal with these practices effectively—not only for healthcare but also for a broad array of work settings.
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