Abstract
exible { they can serve both types 1 and 2. (This is a so-called \N-system. Our results hold for a more general class of systems as well.) The service rate of a customer depends both on its type and the pool where it is served. We study a priority service discipline, where type 2 has priority in pool 2, and type 1 prefers pool 1. We consider the Haln-Whitt asymptotic
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