Abstract
Health care is an increasingly bureaucratic environment in which key services are delivered. Individual practitioners can do little to reduce overarching burdens of working in such conditions. It is possible, however, to improve the experience of those who are being served, or even to improve outcomes by paying attention to details that are rarely considered when planning healthcare improvements. The interaction between healthcare practitioners and patients takes place in a private space and involves physical, emotional, and social exchanges that have been shown to impact the success of medical treatment. This editorial identifies the elements of the consultation that warrant special attention.
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