Abstract
This paper addresses aspects of logistics quality management system documentation development and suggests models for quality management system documentation development, documentation hierarchical systems and authorization approval. It also identifies logistic processes and a responsibilities model and a detailed document development and approval process that can be practically applied. Our results are based upon an analysis of advanced Lithuanian and foreign corporate business practices, a review of current literature and recommendations for quality management system standards.
Highlights
IntroductionOften corporate executives perceive the quality control system as merely a vast collection of documentation that leads to a vast amount of bureaucracy (Breja et al, 2011)
Dynamic changes in global markets, increasing globalization, growing consumer demand for production and service quality are common challenges that are forced upon today’s companies (Bititci et al, 2011; Ronnback, Witell, 2008; Yeung, 2008)
To improve the QMS document development logistic scheme, it is necessary to create a series of measures to ensure successful QMS document development and coordination and approval in dayto-day activities
Summary
Often corporate executives perceive the quality control system as merely a vast collection of documentation that leads to a vast amount of bureaucracy (Breja et al, 2011). Standards contain recommendations as to which documents should be included; the volume and complexity of such documents depends on the competence of the developers and level of organization within the process (Breja et al, 2011; Naor et al, 2008; Rocha et al, 2007). The QMS document development labor costs can be reduced by normalizing the QMS implementation and documentation processes (Antony, 2006; Hoang et al, 2010). The study was conducted by applying a systematic, comparative and logical analysis and synthesis of the scientific literature, current regulations, standards and advanced Lithuanian and foreign companies’ business experience
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