Abstract
Telecare services have evolved from community alarm systems into sophisticated methods of supporting the health and well‐being of many vulnerable groups. Their potential for extending this role may be supported by the integration of services involving all telecare alarm services, primary care services and community equipment stores. The key to integration may be the expanded role of the 24‐hour monitoring centres to provide case review facilities that allow prevention services to be offered following an emergency, as well as the issuing of standalone telecare devices. The potential for successful integration may be governed by the level of training provided for call handling staff, and by the creation of specialist centres using virtualisation technologies.
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