Abstract
Brings together the main findings of a pilot study which aims to improve operational front‐of‐house employee selection in a large international company‐owned hotel group. The study involves the development and testing of a method for scoring applicants for operational front‐of‐house positions using biodata based on their interpersonal skills and their job flexibility. The data were collected at a medium‐sized city centre hotel in the United Kingdom staffed with 112 employees, 73 of whom participated in the study.
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