Abstract

This research work proposes the design and application of an organizational model based on two very important and well-known precedents: On the one hand, the so-called Enterprise Architecture (EA), as a powerful methodology of business modeling based on Zachaman’s Framework and, on the other hand, the Unified Process of Rational (UPR), so that together they achieve a synergistic merger, giving rise to the so-called Unified Enterprise Architecture (UEA), in order to articulate all the perspectives and aspects that are part of the original EA with a third dimension formed by the phases and iterative dynamics of the UPR. In this way, the systemic organizational modeling of universities is very useful; however, its application is valid for all types of organizations. The design of the experimental research of the pre-test and post-test type with a control group is defined, a computer application is developed as a prototype and the empirical test is carried out through direct observation for the control group and simulation for the experimental group; results are evaluated based on the management indicators Efficiency, effectiveness and productivity.

Highlights

  • The scenarios in which organizations operate are increasingly complex, demanding greater management capacity to achieve or maintain adequate levels of competitiveness

  • One of the main manifestations of the deficiencies and restrictions derived from the framework of action indicated for the Peruvian public university system in general and, in the UNFV in particular, is the scarce use of modern management tools supported by information technologies to improve the performance of its business processes

  • Speaking, the experimental test has consisted of applying the performance indicators to randomly selected business processes

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Summary

Introduction

The scenarios in which organizations operate are increasingly complex, demanding greater management capacity to achieve or maintain adequate levels of competitiveness In this regard, there are evident scientific and technological advances aimed at generating new knowledge, management tools and technological tools; such efforts are not articulated in a systemic way, achieving isolated results and, in many cases, contributing to increase the existing complexity. The result of this problematic situation is manifested in the provision of administrative services with a low level of competitiveness, even in the national context Another cause of the low level of performance of administrative processes is the lack of knowledge of management methodologies and tools supported by information technology, which allow the integration of all the functionality of the organization (Bastidas, Helfert, & Bezbradica, 2018)

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