Abstract
<p>This study aimed to identify the impact of work teams’ empowerment in crisis management in Jordanian Electricity Distribution Company where the population of the study is consisted of 142 workers distributed into 17 work teams. A questionnaire was developed to collect data. The important results concluded by this study could be summarized as follows:</p><p>1. There is a statistically significant impact of the dimensions of work team’s empowerment as a whole in crisis management.</p><p>2. The perception of the respondents of the level of work team’s empowerment was high.</p><p>3. The perception of the respondents of the level of crisis management was high.</p><p>In the light of the presented results, the study has recommended the followings: it is necessary to promote work teams through skill development and to improve employee morale through financial and non-financial incentives that are provided to the team not individually but as a whole.</p>
Highlights
Business organizations live an eventful life full of surprises caused either by local factors and organizational factors, or by external factors whose effects extended to include other organizations and countries
It is evident from the statistical results found in table (6) and by observing the values of t-test that Autonomy as one of work teams' empowerment dimensions has an impact in Crisis management in the Jordanian Electricity Distribution Company as indicated by the Beta coefficients of this variables the calculated values of t (8.366) which is statistically significant at ∝= 0.05, the dimension alone has interpreted about 33.3% of the total variance of the dependent variable crisis management in the Jordanian Electricity Distribution Company
Work teams' empowerment have a significant impact in Crisis management in the Jordanian Electricity Distribution Company as indicated by the Beta coefficients of these variables the calculated values of t (2.045, 3.143, 2.525, 2.185, 3.856 respectively) which are statistically significant at ∝= 0.05, the dimensions as a whole has interpreted about 59.2% of the total variance of the dependent variable crisis management in the Jordanian Electricity Distribution Company
Summary
Business organizations live an eventful life full of surprises caused either by local factors and organizational factors, or by external factors whose effects extended to include other organizations and countries. If these events and surprises were ignored they would be turned into a real crisis threatening the continuation and the existence the administrative entity. It should be commented that the responsibility is collective and cannot be achieved except through the empowerment of those teams by workers’ motivating processes to practice independent thinking and to recognize the importance of its roles and implications. The problem of the study embodies in the following questions: 1. What is the role of work teams in crisis management?. What is the level of work teams’ empowerment in Jordanian Electricity Distribution Company?
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