The Role of Work Motivation Mediation on Workplace Deviant Behavior of Class C Private Hospital at Bekasi

Abstract

Workplace deviant behavior is an important thing that the hospital must pay attention to since it can threaten the organization and employees. Workplace deviant behavior unnoticeable can affect the entire process both in terms of work productivity and organizational profitability. Results of the interviews showed that the organizational climate felt less conducive, and the motivation and reward system was still low. This study aims to analyze the effect of organizational climate and reward system on workplace deviant behavior mediated by simultaneous work motivation. This research is explanatory research with a quantitative approach in the form of hypothetical causalities with a sample of 107 permanent employees, both medical and non-medical. This research uses SEM-PLS method with SmartPLS 3.0 and SPSS version 25 for validity and reliability pretest. This research found that organizational climate has a negative and insignificant effect on workplace deviant behavior, work motivation, and reward system, which have a negative. Meanwhile, a significant effect on workplace deviant behavior and organizational climate, the reward system has a positive and significant impact on work motivation. Organizational climate and reward systems have a negative and significant effect on workplace deviant behavior through work motivation as an intervening variable. The implications of this research theoretically prove that the influence of research variables and managerial will further fix the evaluation system of services in hospitals.