The Role of Stakeholders in Supporting Student Services in Higher Education in Cambodia

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A major policy change was made in 1997 when the Royal Government of Cambodia began to privatize higher education institutions (HEIs). As a result of this reform, there were 189 HEIs in 2024, up significantly from just 8 in the late 1990s. To uphold and ensure the quality of higher education, the Accreditation Committee of Cambodia was established in 2003 as a formal legal mechanism for accreditation. Student Service is essential for improving higher education quality and students’ learning outcomes. Student Services was the fifth of nine standard criteria used to assess the quality of higher education in Cambodia. However, researchers and relevant higher education sectors have not yet shown interest in the student service area in the higher education system in Cambodia. This qualitative research study aims to explore stakeholders involved in supporting student services in higher education in Cambodia. The semi-structured interview was deployed with a purposive sampling of ten key informants from relevant institutions. This interview was in a face-to-face format. The key finding of this research revealed that seven stakeholders support student service in Cambodia's higher education. They are parent ministry, industry and community, development partner, higher education institutions, parent and guardians, religion, and student and alumni. Based on the findings, enhancing and maintaining student service quality requires the involvement of all stakeholders, high commitment, cohesive cooperation, and the upholding of student interests. Particularly, higher education institutions (HEIs) should prioritize creating a supportive environment that facilitates seamless student service processes.