Abstract
This research has been purposed to discover and analyze the role of leadership, teamwork and business process on the achievement of account manager in selling the VPN products. These research methods used a quantitative approach by multiple linear regression analysis to examine the hypothesis. The research population and research sample were 85 respondents who work as Account Manager of the Manufacturing Segment, Service Business Division at PT. Telkom throughout Indonesia.The results showed if the leadership, teamwork and business process partially had a positive affect on the performance of the account manager in VPN sales. It also simultaneously affects the account manager's performance in VPN sales.
Highlights
These days, the growth of MSMEs in Indonesia has continued to increase from year to year, this proven by the increase in the number of MSMEs of 12.23 percent during the period of 2010 to 2015 and 2.06 percent in 2016-2017
Telkom throughout Indonesia.The results showed if the leadership, teamwork and business process partially had a positive affect on the performance of the account manager in VPN sales
The results showed if the t-count of leadership variables was 5.202 5.202 and Sig. 0.000
Summary
These days, the growth of MSMEs in Indonesia has continued to increase from year to year, this proven by the increase in the number of MSMEs of 12.23 percent during the period of 2010 to 2015 and 2.06 percent in 2016-2017. This rapid growth has resulted in an increase in the GDP (Gross Domestic Product) from 57.84 percent to 60.34 percent in the same period. This could be the opportunity for PT Telkom to spread its wings in this industry.
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