The role of experience in work and learning among design engineers

Abstract

Taking an approach to learning in the workplace as a phenomenon situated and accumulated in the course of work activities and everyday practice, the purpose of this study was to investigate how workers (development engineers and designers) themselves perceive the role of experience in work and learning. The empirical material consists of interviews with 18 employees in two enterprises in Finland. Narrative analysis of the holistic core stories yielded four thematic categories. The categories indicate that learning from experience plays an essential part in coping and learning along with other people, in understanding holistic work processes and in creating a personal perception of one's work and the learning that takes place in its course. It is suggested that the essence of learning through experience in everyday practice challenges the employers, first, to pay attention to the maintenance of a collaborative working atmosphere, second, to arrange possibilities for the continuous analysis of tasks within working teams and networks and, third to see their experienced fellow workers as mentors in order to harness the know‐how embedded in teams and organisations to better benefit all workers.